Managed Services Sales Specialist

Managed Services Sales SpecialistThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Global Sales at HPE is about building the future. We are redefining what’s next and combining our legacy of innovation with a bold new goal to accelerate everything we do. Our sales organization is comprised of 10,000+ professionals in sales, presales, service, and support functions. Together with our partners, we deliver global, commercial, public sector & small/medium business customers throughout 11 geographies. We’re transforming businesses. Join us redefine what’s next for you.

Job Family Definition:

Sales Specialists & Consultants are HPE Managed Services solution specialists that are responsible for leading pursuit in their assigned focus areas. Collaborates with and supports Account Managers and provides specialist expertise within the sales team. Drives proactive campaigns to build the pipeline, uses specialized knowledge and skills to prospect, qualify, negotiate and close opportunities. May have named accounts allocated, cover a designated geography, or may be allocated to one high-potential, competitive attack account. 

Management Level Definition:

Applies intermediate level of subject matter knowledge to solve a variety of common Hybrid IT (Multi-cloud, Multi-vendor, Multi-DC) Managed Services issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

The HPE Managed Services Sales Consultant is responsible for selling technology, services and/or technology management services (TMS) to end-user customers (and/or partners) in an assigned geographic territory or industry focusing on new business or up-selling within an account. The position requires a solid understanding of the services value proposition and how customers assign services contracts. Knowledge of marketing campaigns to align initiatives with account planning activities is also required. The Services Consultant develops consultative customer proposals, tailoring strategy and solutions to meet the needs of the customer. They understand the customer’s business challenges /objectives to provide value added services and solutions.  In some instances these specialists may also be responsible for outsourcing/outtasking deals.

What you’ll do:

Responsibilities:

• Actively prospects within accounts to discover or cultivate Managed Services solutions sales opportunities within area of technical specialty (in close cooperation with the account manager/Partner Business Manager)
• Maintains knowledge of competitors in account to strategically position the HPE Managed services better.
• Manage sales pipeline.
• Formulate and expand solutions to generate additional CRs (Changed Requests) and up sell revenue.
• Certain roles may also sell through the channel.
• Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry.
• Work with the client up to IT management level.
• Contribute to building of the pipeline by generating leads and referrals and new customer (New Logos) opportunities within Managed Services area.
• May focus on growing contractual renewals and New Business for small-to-mid size accounts with limited complexity, to higher-total contract-value renewals and new Business
• Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development.
• Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization.

What you need to bring:

Education and Experience Required:

• University or Bachelor's degree preferred. Directly related previous work experience.
• Demonstrated achievement of progressively higher quota, diversity of business customer and higher level customer interface.
• Detailed knowledge of key customer types or customers on given Solution/Services.
• Typically 3-5 years of experience in Hybrid Cloud Managed Services sales. & over all 10 years of experience

Knowledge and Skills:

• In depth knowledge about Hybrid IT product, service, solution and differentiators between own offerings and what competitor's offerings.
• Applies specialized technical product/service/ solution knowledge in working with account teams to screen and prioritize multiple leads for feasibility.
• Use knowledge in specialty, and consultative selling skills, to proactively help customers with making IT business decisions.
• Assesses solution feasibility from a technical and business perspective to determine "qualify-in"/"qualify-out" status
• Solid communication and presentation skills within IT at the management level up to C- level engagements for more complex solutions
• Managed Services Solution demonstration, customer training, Solution deployment skills.
• Conceptualizes and articulates well-targeted Managed Services solutions from proposal to contract sign- off.
• Have enough knowledge about a Managed Services solution to be able to qualify a deal.
• Negotiates profitable deals so that the company can expand opportunities based on the existing business and increase the company's footprint and revenue.
• Opportunity prospecting as related to specialty area and in expanding existing client business, in order to generate leads/referrals to account team.
• Maintain knowledge of industry trends, associated solutions, and key partner/ISV solutions.
• Regular use of SFDC updating deal profile and forecasting accurately.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Sales

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.