Role purpose
Supervises employees on an assigned shift to perform maintenance or service functions to specific time, quality, and cost standards. Maintenance activities can range from janitorial, caretaker, manual maintenance work, carpentry, painting and plumbing. At more senior levels may include a higher degree of troubleshooting and more complex maintenance such as machine installation/replacement or electrical work.
Key responsibilities
Site Maintenance Perform a range of site-maintenance activities, critically reviewing and providing input while working within the established site-maintenance plan to achieve preestablished outcomes.
Equipment Maintenance and Repair Troubleshoot and diagnose equipment and systems for emergency repairs and carry out preventive maintenance inspections.
Operations Management Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Leadership and Direction Explain the local action plan, to support team members in their understanding of what needs to be done, and how this relates to the broader business plan and the organization's strategy, mission, and vision; motivate people to achieve local business goals.
Work Scheduling and Allocation Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Performance Management Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Health, Safety, and Environment Follow the organization's health, safety, and environment (HSE) policies, procedures, and mandatory instructions to identify and mitigate environmental risks and risks to the wellbeing of self and others in the workplace; instruct the team in safe working methods; identify instances of risky behaviors within the team and take appropriate action, escalating serious issues as appropriate.
Quality Assurance Plan and coordinate testing and inspection of products and processes. Implement corrective actions or continuous improvement initiatives and monitor them to make sure they are effective.
Operational Compliance Use the internal communications system to access specific information.
Organizational Capability Building Provide instruction and informal advice to less experienced colleagues within the team to develop their skills.
Skills
Planning and Organizing Works without supervision and provides technical guidance when required on planning, organizing, prioritizing and overseeing activities to efficiently meet business objectives.
Verbal Communication Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
Review and Reporting Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and effective reports.
Action Planning Works with guidance (but not constant supervision) to develop appropriate plans or perform necessary actions based on recommendations and requirements.
Health and Safety Manages and applies safe systems of work without supervision and provides technical guidance when required.
Project Management Works without supervision while providing technical guidance when required on managing projects and/or programs within desired cost, time and quality parameters.
Provides Technical Support Works with full competence to employ customer-oriented behaviors that help engineers connect with their customers in productive and efficient ways, creating positive, defining moments. Typically works without supervision and may provide technical guidance.
Workflow Management Works with full competence to orient work in a workflow to plan, organize, and execute the steps it takes to achieve a goal to achieve higher efficiencies. Typically works without supervision and may provide technical guidance.
Education
Short-Cycle Tertiary Education
Experience
Experienced practitioner able to work unsupervised (13 months to 3 years)