Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role you will:
- Identify and manage standardization and globalization projects, Work towards implementing the shared services model for Global DB2 Admin & Sysprog POD.
- Key Responsibilities:
- Recommend & implement ideas for efficiency targets. Publish periodic updates on these initiatives for effective reporting.
- Ensure staff utilization meets required levels.
- Identify and initiate process efficiency to achieve FTE/ sustainable cost saving.
- Implement and monitor team-specific quality processes, ensure that PLA targets are met, BAU targets/project deadlines are met, contingency are planned.
- Mitigate and record risks early to ensure minimal and/or no impact to project deliveries.
- Establish and maintain effective high-level relationship with business areas and identify areas of service improvements,
- Monitor customer satisfaction levels through surveys, prepare and implement action plans and improve service levels.
- Demonstrate analytical and problem management skills.
- Motivate and develop team members across sections including specific attention to individual development or action plans as required to achieve business objectives and manage future growth of ITO Offshore DB2 DBA Team.
- Teams are regularly briefed and made aware of individual/department performance achievements/targets.
- Regularly and effectively communicate Groups initiative, policies, and other activities to the teams.
- Lead by example by participating into HTI and/or department activities to promote team building and have been “connection” with the team members.
- Ensure increase in efficiency and evaluate opportunities where automation and straight through processing may assist in cost reduction.
- Ensure that staffing is appropriate with proper backfills etc to meet business requirements
- Compliance reviews / audits achieve satisfactory rating. Feedback from internal control audits.
