Job Title - LSS Administrator LxP
Career Level - C
Introduction to role
At AstraZeneca, we turn ideas into life-changing medicines. Working here means being entrepreneurial, thinking big, and collaborating to make the impossible a reality. We focus on the potential of science to address the unmet needs of patients around the world. We commit to areas where we believe we can truly change the course of medicine and bring groundbreaking ideas to life.
Global Commercial Operations supports AstraZeneca’s global brand teams and marketing companies in delivering quality commercial content to external stakeholders, including doctors, healthcare professionals, and patients. We promote, produce, and publish best-in-class commercial content for marketers and our global sales force while embedding a digital compliance capability across the organization.
To deliver our Global Commercial Operations vision, we are looking for an experienced LMS Administrator LxP. This role involves managing the LMS and LCMS, supporting end users by working with individuals and administrators in the field to register, support e-learning, and handle training support requests. You will also work with various levels of operations by providing training and compliance reports, gathering information from users, and compiling and generating reports as needed. Your proven communication and writing skills, along with your operations knowledge and expertise, will be essential in managing online training.
System Maintenance and Operations Support
Work with LMS provider to stay updated on system specifications and updates
Communicate updates and changes to the field as needed
Provide end-user support (application support, e-learning, training support requests, and other areas as requested)
Manage courses, create courses, classes, curricula, certifications, and enroll users using the registration desk, individually or through batch processes (Prescriptive Rule), and create audience types
Upload various course contents such as SCORM, AICC, documents, and videos into LMS, attach them to learning events, and validate them on different platforms such as Windows, Mac, and Android (mobile devices)
Manage job roles by creating roles and assigning them to end users based on business requirements
Manage workspaces by creating new workspaces, workspace pages using HTML, linking courses into the workspace, and enabling access for end users
Manage Pathway, Plan, Skills, Insights, and Groups in the Degreed platform
Support different LMS platforms like Cornerstone Saba, Degreed, Xyleme, and SuccessFactors
Communicate with various clients to define requirements for a variety of training reports
Recommend training solutions through personal experience and client feedback to improve current offerings
Backup and troubleshoot material hosted on the LMS
Prepare, deliver, and manage reports addressing existing and future issues related to LMS data
Prepare, deliver, and manage reports as requested from various business departments
Develop and maintain training and job aids for users (learners, instructors, and business unit administrators) of the system
Contribute to creating and maintaining business project process and governance documents
Create quality-related documents
Adhere to quality processes such as peer audits and manual testing of assets pre- and post-go-live
Contribute to creating new quality processes and documents
Bachelor’s degree with a minimum of 3 years of related experience working within an LMS environment (Preferred: Cornerstone SABA or Degreed or Xyleme)
Experience in content curation and troubleshooting eLearning content issues
Experience with all aspects of learning solution development preferred
Experience in communicating with a variety of customer groups at different levels
Ability to communicate how the training program and reporting support business needs
Build productive working relationships with the business unit you support
Communicate effectively with strong business writing skills
Proficiency or ability to gain proficiency in eLearning software
Proficiency in training curriculum development preferred
Effective organization and time management skills
Outstanding customer service skills
Excellent time management skills with the ability to organize and prioritize effectively
Strong understanding of the pharmaceutical/healthcare industry, market dynamics, and major AZ business drivers
Strong oral and written communication skills
Ability to work independently
Working knowledge of Microsoft Office programs; Excel and PowerPoint experience required
Working knowledge of Articulate and Captivate authoring tools
Knowledge of HTML and JavaScript
Knowledge of adult learning principles and instructional design process
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace, and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
AstraZeneca offers an environment where you can grow both professionally and personally. Join an agile team focused on developing homegrown talent. Whether you're deepening your niche expertise or exploring new areas, you'll receive support from your manager or mentor on your journey.
Ready to make an impact? Apply now!
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.