Loan Servicing Specialist

The Loan Servicing - specialist is responsible for booking, funding and closing new loans for global private banking, Middle Market, Commercial Bank and Business Banking clients. Key loan systems used include Loan IQ, ACBS, VLS.

Job Summary

As a Loan Servicing specialist within our dynamic team, you will be responsible for booking, funding, and closing new loans for various clients. This role provides an opportunity to work with key loan systems and process loan transactions, offering a challenging and rewarding environment. We value strong communication skills, attention to detail, and the ability to work under pressure. Join us in delivering exceptional customer service and making a significant impact in our company.

Job Responsibilities

• Booking new loans and completing transactions on existing loans
• Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems.
• Completing transactions and transferring funds to internal general ledger or DDA accounts
• Process transactions for customer relationships using the ACBS, Loan IQ, Servicing Express, VLS loan systems, Track Incoming Customer’s Requests 
• Exceptional customer service skills - Customer contact focuses on high volume or unique activities requiring interaction with internal market and credit partners. (Ability to calculate interest and fee accruals for billing is required for this role.) Miscellaneous debits and credits as they relate to loan funding.
• Research detailed requests from our line of business partners related to processed transactions.
• Resolves transaction exceptions or rejects, Participating in project and working groups as required
• Responsible for meeting service level expectations in addition to team individual productivity and quality goals, Other duties as assigned

Required Qualifications, skills and capabilities

• Bachelor’s degree with minimum 1 year of loan servicing and customer service experience or equivalent is required
• Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment. 
• Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
• Demonstrated focus on ownership, follow-up, and relationship management.
• Ability to multitask
• Excellent prioritization and time management skills
• Attention to detail
• Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.