Loan Servicing - Senior Team Member

J.P. Morgan is a leading global financial services firm, established over 200 years ago:

o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking,

financial transaction processing, and asset management.

o We have assets of $2.5 trillion and operations worldwide

o We operate in more than 100 markets.

o We have more than 243,000 employees globally.

Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate &

Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.

Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance,

Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset &

Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

Roles & Responsibilities - include specific functions/ tasks/ performance objectives

The Operational Analyst will be primarily responsible for processing loan transactions. They are expected to maintain the agreed quality for the transactions processed. They should also comply with set guidelines, procedures, rules and regulations; work as a team to achieve SLA's for the process and individual targets; and work towards process improvement.

Qualifications - External

- Graduates with at least 1 year of experience preferably in banking industry.

- Excellent verbal and written communication skills.

- Ability to act on his / her own to solve problems and make decisions.

- Ability to interact effectively with various levels of bank personnel.

- Strong interpersonal and customer focus.

- Attention to detail and accuracy.

- Ability to work with limited supervision, receiving minimum instructions on new assignments.

- Ability to work in a team environment and flexible to work night shift.

- Strong knowledge of MS-office applications.

Job responsibilities:

• Review Loan documents and process transactions as per SLA
• Perform activities related to loan servicing such as draws and payments
• Interpret and understand market instructions pertaining to loan servicing requests and perform due diligence to comply with the requirements
• Performs required research on the received request within the stipulated timelines
• Follows up on deficient documentation with relevant stake-holders                                          
• Makes informed decisions regarding the transaction processing                   
• Be an SME in the process
• Meet and exceed the turnaround time and accuracy rate as per the specified target
• Ensure adherence to the quality control standards that have been set for the process

Eligibility requirements:

• Bachelor’s degree in Commerce/Accounting preferred
• 1 year - 2.5 years of work experience, preferably in Banking/Mortgage/Financial Analysis and Loan Operations 
• Candidate should be open to work in shifts
• Strong verbal & written communication to effectively communicate with various stake-holders and across levels
• Manage the complex requests with minimum supervision and independently make the decisions related to the process
• Good understanding of loan life cycle 
• Demonstrate the attributes of flexibility and accountability
• Excellent interpersonal skills to work effectively in team environment 
• Attention to details

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.