Loan Servicing Manager - Associate

The Loan Servicing - Associate will be responsible for leadership skills, decision making, problem solving skills and strong stake-holder management, Excellent analytical skills, with the ability to create and process financial spreadsheets, Assembling and summarizing data to structure sophisticated reports on financial status and risk

Job Summary

As a Loan Servicing - Associate within our financial team, you will be responsible for demonstrating leadership skills, decision making, and problem-solving abilities. Your role will involve strong stakeholder management, excellent analytical skills, and the ability to create and process financial spreadsheets. You will be tasked with assembling and summarizing data to structure sophisticated reports on financial status and risks. This role provides an opportunity to showcase your skills in a dynamic and challenging environment.

Job Responsibilities

• Demonstrate excellent verbal and written communication, leadership, decision-making, problem-solving, and stakeholder management skills.
• Exhibit excellent analytical skills, with the ability to create and process financial spreadsheets.
• Assemble and summarize data to structure sophisticated reports on financial status and risks.
• Provide leadership, guidance, and support to credit support services staff to ensure high service delivery and customer satisfaction.
• Manage resources and capacity across multiple projects, ensuring optimal utilization with no impact on business operations.
• Identify situations requiring escalation and take quick action in high-risk, complex environments.
• Prepare KPIs and KRIs, and regularly publish and present data to senior leaders and management.

Required qualifications, skills and capabilities

• Hold a bachelor's or master's degree with 11 years of experience, or 13 years in financial or corporate management roles.
• Demonstrate strong knowledge of banking products like client onboarding, AML, credit, and investment banking.
• Manage a team of over 20 members, providing coaching, feedback, and career development.
• Collaborate with Risk, Audit, and Compliance to achieve organizational goals.
• Adapt to changing environments, monitor progress, and deliver results under pressure.
• Enhance work efficiency by taking personal responsibility for deliverables.
• Execute project management tasks, achieving milestones and presenting to senior management.

Preferred qualifications, skills and capabilities

• Demonstrate strong influencing, negotiation, and facilitation skills to foster collaborative relationships with stakeholders.
• Exhibit strong organizational skills, attention to detail, and time management to handle multiple priorities.
• Communicate effectively with all management levels, both in writing and verbally.
• Stay well-informed on current financial subjects, accounting, tax laws, and business environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.