Loan Operations Manager

In Scope of Position based Promotions (INTERNAL only)

Job Title: Operations Manager Lending Operations – Private Bank US

Corporate Title: Vice President

Location: Jaipur, India

Role Description

This role requires to lead a team of ~30+ US shift FTEs spread across Pune and Jaipur, with diverse functions Including Asset Transfer & Brokerage functions, Transaction approval group, Trade support, Reconciliation & Reporting & other control functions supporting multiple products like – Investments, Deposits and Brokerage for US clients.

What we’ll offer you

• As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Deep understanding and hands on experience of Wealth Management business / products in scope and align the performance of the teams to the agreed KPIs with onshore stakeholders . Responsible for service delivery risk and change, aligned to business vision & strategy.
• Manage Service Delivery across multiple businesses, products & contracts including application, infrastructure and back-office services.
• Have in  depth understanding of value chain of products & related processes like – Investments, Brokerage and Deposits.
• Measure KPIs, KRIs, Volume vs spend, delivery trends, capacity, non-conformances, % of escalations, incidents & near misses, policies & policy compliance.
• Effective governance around risk and change. Globally consistent timely reporting.
• Experienced in risk management framework to continuously assess the risk followed by effective mitigate or reduction.    
• Continuously working with onsite counterparts & DCRO teams to understand gaps and proposing changes required to overcome limitations/ bottlenecks.
• Maintain a stable operational environment - Clear allocation of duties, manage shifts, and sustain operational effectiveness, adherence to policies and compliance
• Conduct review meetings, dispute resolution and ensures timely escalation.
• Oversight of ongoing project implementation or change initiatives.
• Build and manage relationships with key stakeholders

People Management:

• Understands & actively supports plans and values, contributing to the achievement of a high-performance culture. Personally, contributes to an environment where people are greatest asset.
• Takes ownership and maintain healthy working relationship while seeking opportunities for continuous development of personal capability and improved performance contribution.
• Provides help and support to facilitate early integration and assimilation of employees in the new environment post implementation
• Highlight’s performance issues within the team, where appropriate, to drive for high performance

Your skills and experience

• At least overall 12 years of relevant experience in Wealth Management processes / products e.g Deposits, Investments (equities, bonds, OTC, funds), and Brokerage functions.
• Industry Certifications like FINRA etc. would be a plus.
• Consulting experience with analytical skills and production problem solving
• Excellent communication skills, fluent in English and local language (written/verbal) as appropriate.
• Open minded, able to share information, transfer knowledge and expertise to team members
• Project management and change management.
• Attention to detail and ability to prioritize
• Innovative with ability to drive change
• Able to work independently but with strong team work, and under pressure
• Good computing skills

How we’ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.htm

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.