Morgan Stanley Vice President Level 2/3 Production Support Technology Company Profile Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com. Cyber Data Risk & Resilience The mission of Cyber Data Risk & Resilience (CDRR) is to deliver first-line defenses to manage risks to Firm technology, information and cyber threats through risk identification, control management and assurance.This allows the business to operate and grow in a secure and legally compliant manner. Our vision is to deliver Programs that protect and enable the business, ensure secure delivery of services to our clients, adjust to address the risks presented by an evolving threat landscape, meet regulatory expectations, and offer highly attractive career opportunities. Job Profile We are growing our team globally. It's a unique opportunity to work on leading edge projects leveraging the latest technologies such as Cloud solutions and Analytics. The primary objective of the team is to ensure reliability across the production plant by developing a deep understanding of how our application code is running, configured, and scaled. This allows us to effectively resolve open incidents in the shortest amount of time, develop monitors to detect future occurrences and implement automation technologies to enable the environment to self-heal. Role and Responsibilities: Manage the expanding team in Asia in terms of coverage, rotations, and oncalls Be the main escalation contact for the team locally and stakeholders regionally Understand, Support and Maintain the Morgan Stanley Environment connectivity, data flow and network security Managing critical incidents and ensuring all key stakeholders are kept up to date Ensure Production Management is closely aligned/embedded in the Agile software development process and our code meets production standards Incorporate System Reliability Engineering and DevOps implementations into the day-to-day role by developing automated solutions to long standing problems to ensuring minimal downtime and manual effort Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions Build extensive business and application knowledge required for supporting client facing applications Interface with clients and other technology teams to provide governance and control around the production environment Attend all necessary meetings to provide guidance on their business units priorities (i.e., BU moves, hardware refreshes, enterprise-wide deployments, etc.) Manage major events such as disaster recoveries, maintain up to date support documentation, review weekly pipeline of changes, assess change risk, and review compliance to SLA's to cover any gaps or issue
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