Job Description
Financial returns:
- Assist in the creation of and work within the established L&D/Training department budget and control expenses.
- Monitor industrial trainees/interns/vocational trainees to manage costs and ensure statutory/IHG Academy compliances.
- Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
- Effective utilisation of Industrial Trainees to control PTEB
People:
- Create training programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on IHG On boarding programs/ Winning Culture in accordance with hotel or company policies including, performance management process, and related programmes to foster productivity, and enhance performance.
- Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review
- Familiarize yourself with the IHG HR and Training Standards, localizing where necessary
- Ensure effective training programs are in place for the following:
- New Employee Orientation
- IHG Frontline
- Customer Service Training
- Technical job specific training (through certification of departmental standards and procedures)
- Supervisory Skills Training
- Management Development
- Fire, Life and Safety Training
- Selling Skills
- Employee retraining
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
- Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
- Attend departmental training session and critique performance
- Liaise with other IHG Training Managers to share experiences and resources
- Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
- Regularly communicates with staff and maintains good relations
- Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager
Guest experience:
- Regular monitoring and evaluation of Guest Love scores
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience
- Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: Guest HeartBeat scores, achievement of budget, etc
- Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs
- Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
- Conducts/Drive Service Standard Audits and share feedback with department heads
Job Details
- Job Location
- India
- Company Industry
- Other Business Support Services
- Company Type
- Employer (Private Sector)
- Employment Type
- Unspecified
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- Unspecified