Learning Experience Design Manager, WW SPS

Would you like to join a dynamic Amazon team that is focused on designing and developing global training that meets business needs? The PRO/BAO Learning Experience Design team owns the creation of targeted learning solutions (eLearning, VILT, and other modalities) that enable investigators to resolve customer issues and investigate potential fraud and abuse. We are currently looking for a strong manager to lead our IN team to develop global training content to support investigator performance.
The successful candidate will manage a team of learning experience designers. This includes regular meetings with direct reports, the global team, and business stakeholders. It also includes resource planning and allocation, delivering programmatic goals, and managing the team’s performance. The candidate will also be expected to drive content- related programs from conception to delivery, working in collaboration with global stakeholders.
This role requires an individual with excellent instructional design, people management, and project management skills. The candidate must be a self-starter, with strong attention to detail, capable of diving deep, and able to work in a fast-paced and dynamic environment. Great interpersonal skills, strong verbal and written communication, time management, and the ability to deal with ambiguity are required.
Demonstrated affinity for technology and a background in training, instructional design, technical writing, editing, and information design would be a plus. A passion for communicating effectively is essential to the role.
Candidates working remotely will be considered for this position.
We are open to hiring candidates to work out of one of the following locations: HYD, BLR
Key job responsibilities
- Partner with Operations teams to meet business goals
- Balance workload and priorities to meet short-term targets and team goals. Make trade-offs: time vs. quality vs. resources
- Lead a team of LXDs - to meet SLAs and deliver results. Hire, manage performance, coach, and promote ICs
- Audit team deliverables to ensure high quality
A day in the life
- Partner with Operations teams to meet business goals
- Balance workload and priorities to meet short-term targets and team goals. Make trade-offs: time vs. quality vs. resources
- Lead a team of LXDs - to meet SLAs and deliver results. Hire, manage performance, coach, and promote ICs
- Audit team deliverables to ensure high quality
About the team
Learning Solution Team Tenets
1. Create impactful, data-driven learning.
We collaborate with stakeholders with a consultative approach, working backwards from the business problem to determine the best approach to achieve the desired business outcomes using metrics, feedback, and data analytics to measure performance improvements.
2. Prioritize effectiveness over design, style and speed.
3. Be learner-obsessed.
4. Create elevated learning experiences.
5. Make learning scalable and sustainable.
- Experience in program or project management
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of program or project management experience
- Experience managing or leading instructional designers who create eLearning
- Knowledge of instructional design models and frameworks
- Some LMS experience
- Experience implementing repeatable processes and driving automation or standardization
- Degree or certification in instructional design
- Experience creating training materials, including eLearning and audiovisual assets
- UX design
- Experience authoring proposals and reports
- Management experience