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Job Details
Overview
We are seeking a highly skilled M365 User Guide Specialist who will be responsible for developing comprehensive user guides, explainer videos, and screen recordings to improve the functionality and best practice use of M365 tools, including new tools like Copilot. The ideal candidate will have a strong grasp of technical writing, instructional design, and multimedia content creation to effectively communicate complex information in a user-friendly manner.
Key Responsibilities
Develop detailed user guides and best practice documentation for M365 tools, including but not limited to Outlook, Teams, OneDrive, SharePoint, and Copilot.
Create engaging explainer videos and screen recordings to demonstrate the functionality and features of M365 tools.
Work closely with product managers, developers, and other team members to understand new features and incorporate them into user guides and training materials.
Ensure all user guides and instructional materials are up-to-date with the latest product updates and industry best practices.
Use various content creation tools and software to produce high-quality multimedia content.
Conduct user research and gather feedback to continuously improve the effectiveness of the user guides and training materials.
Collaborate with the customer support team to identify common user issues and create targeted guides to address them.
Qualifications
Proven experience in creating user guides, instructional videos, and other training materials.
Strong understanding of M365 tools and their functionality.
Proficiency in content creation tools such as Adobe Creative Suite, Camtasia, or similar software.
Excellent written and verbal communication skills.
Ability to explain technical concepts in a clear and concise manner.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Experience with user research and feedback collection is a plus.
Preferred Skills
Experience with creating content for new and emerging tools like Copilot!
Familiarity with instructional design principles and standard methodologies.
Experience in a technology or software development environment!
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market driven and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion and creativity to encourage new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to build an equality of opportunity in a fair and encouraging working environment where people feel included, accepted and are allowed to thrive in a space where their mental health and wellbeing is taken into consideration. We want to build a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we encourage applications from all sections of society and do not discriminate on the basis of age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate Kantar group companies. For full details of our privacy policy please visitwww.kantar.com.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Why join Kantar?
We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.
And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.