About Agoda
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
Our Purpose - Bridging the World Through Travel
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
The Opportunity:
Agoda's Customer Experience Group (CEG) is a 5000+ strong, global organization across nine countries and four continents. As CEG continues its dynamic growth, the demand for strategic learning and development practices has increased to foster agent performance, operational efficiency, and quality customer support at scale.
The L&D team’s mission is to empower agent excellence and growth, aligning with business priorities and objectives. This role is positioned within the LX team, which is responsible for designing and driving high-quality, impactful learning experiences through skilled facilitation, innovation, and continuous enhancement.
In this role, you will be responsible for:
Strategic New Hire Onboarding (NHO) Leadership
Advanced Continuous Learning (CL) Facilitation
Knowledge and Process Expertise
Success in this role will be measured by effective execution of the above, with a focus on high-quality outcomes and impactful stakeholder collaboration.
What You’ll Need to Succeed:
This role is on-site and based in Gurgaon, India and not open for remote-work.
Equal Opportunity Employer
At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.