Join the CX Security Team, renowned for delivering exceptional and industry-leading experiences to Cisco customers. As a valued member of the team, you will have the opportunity to collaborate with some of our largest customers across diverse security domains, addressing their complex and advanced service requests while also contributing to the development of in-house automation and innovation projects to drive excellence.
⁃ Work closely with the team and assist customer on their reported issue.
⁃ Collaborate with other Security teams on the reported issue.
⁃ Utilise your understanding of ISE architecture and contribute to the enhancement of ISE features.
⁃ Passion and proven ability to learn and work in a diverse team environment
⁃ Apply your technical expertise in AAA technologies, including RADIUS, TACACS, and DOT1X, to efficiently diagnose and resolve customer-reported issues.
⁃ Assist the team in managing escalations effectively, leveraging your technical and customer handling expertise to mitigate and resolve issues, preventing further escalations.
⁃ Triage, Debug analysis, root cause analysis, software upgrade and customer failure
⁃ Keep up-to-date with the latest technology to deliver high-quality support to customers
⁃ Leverage expertise in Wireshark, the OSI model, and protocol analysis to diagnose and resolve customer issues efficiently.
⁃ Bachelor’s or Master’s degree in engineering or Experience in a Customer support environment with excellent customer handling skills.
⁃ A minimum of 8+ years of experience with Security Technologies preferably Cisco
⁃ A minimum of 6 years of experience in a Support environment
⁃ Cisco Security Certifications (CCNA Security, CCNP Security, CCIE Security) would be an added advantage
⁃ Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc would be a plus
Where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We adopt digital and help our customers implement change in their digital businesses. Some may think we’re "old" (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do - you can’t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!