Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
About the role
We are seeking a talented and experienced Lead UX Writer to join our design team. As athe Lead UX Writer at Freshworks, you will play a pivotal role in shaping the user experience through compelling and user-centered content. Your expertise in crafting clear, concise, and impactful messaging will contribute to the success of our products, ensuring seamless interactions for our users.
Key Responsibilities:
Develop and lead the content strategy for Freshworks products, maintaining a consistent and user-friendly voice.
Collaborate closely with cross-functional teams, including designers, product managers, and researchers, to integrate content seamlessly into the user experience.
Craft effective microcopy for various UI elements, providing guidance and feedback to users at critical touchpoints.
Conduct user research to understand user needs and behaviors, using insights to inform content decisions.
Establish and maintain content style guides and standards to ensure a unified voice across all interactions.
Work with designers to integrate content into prototypes and participate in usability testing to refine messaging based on user feedback.
Iterate on content based on user feedback, analytics, and evolving product requirements.
Proven experience as a UX writer or similar role, with a strong portfolio showcasing impactful and user-focused content.
Excellent communication and collaboration skills, with the ability to work effectively in a cross-functional team.
Understanding of design principles and the ability to collaborate with designers to create a cohesive user experience.
Experience with user research and usability testing to inform content decisions.
Familiarity with accessibility standards and guidelines.
Previous leadership or mentorship experience is a plus.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.