Lead Trainer- Voice & Accent

Job Family:

Travel Required:

Clearance Required:

Responsibility

• Develop, implement, and monitor training programs within an organization.
•  Supervise technical training for staff.
•  Conduct orientation sessions.
• Create brochures and training materials.
•  Develop multimedia visual aids and presentations.
•  Create testing and evaluation processes.
• Prepare and implement training budget.
•  Evaluate needs of company and plan training programs accordingly.
•  Conduct performance evaluations.
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
•  Manage staff of classroom facilitators & Provide performance feedback.
•  Conduct continuing education training.
•  Provide leadership development education.
• Build solid cross-functional relationships.
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
• Assist with the development of strategic plans.   

Shall understand and abide by the organizations’s information security policy and protect the confidentiality , integrity and availability of all information assets.

Shall report  incidents related to security of information to concerned authorities.

Minimum Qualification

Degree / Global Accent Trainer - American Accent

Minimum Experience and skills

7+ Years’ experience

• To be able to prepare training content.
• To deliver effective quality training.
• To be able to monitor calls and provide feedback to the agents on the floor.
• To inspire trainees and agents to perform better.
• To be able to prepare training content.
• To deliver effective quality training.
• To be able to monitor calls and provide feedback to the agents on the floor.
• To inspire trainees and agents to perform better.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com.  Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse.  Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.