Lead System Architect - ServiceNow

Department: Enterprise Platforms CoE (EPTS) 

Are you passionate about developing and delivering cutting-edge solutions to our stakeholders? As a member of our ServiceNow team in Digital, Data & IT, you'll work alongside dedicated professionals who prioritize value creation and innovation with the goal of enhancing patients' lives. Read more and apply today for a life-changing career. Apply Now!

The Position

As a Lead System Architect - ServiceNow at Novo Nordisk, your responsibilities will include:

• Defining development standards and guidelines and ensuring that development is aligned with ServiceNow standards and design scalable solutions for both current and future with bridging line of business requirements to technical solutions in ServiceNow.
• Ensuring coherence of solutions across the IT modules in ServiceNow with assisting Product Owners in refining stories and providing clear guidance to developers on how to configure solutions with advising internal and external developers on technical solutions.
• Keep Product Owners updated on new ServiceNow capabilities beneficial to stakeholders while contributing to the Novo Nordisk ServiceNow community.
• Actively participate in architecture boards in ServiceNow, driving improvements to enhance scalability and reduce errors.
• Participate in agile events for ServiceNow, providing guidance and support to developers and supporters in ServiceNow and contribute inputs to O&M, IT Risk Assessment, and ServiceNow Standard Operating Procedure.
• Collaborate with architects, product owners, project managers, quality teams, and the process office across the Novo Nordisk landscape to refine requirements, minimize platform customization, and propose improvements and automation opportunities.
• Ensure the health and reliability of the ServiceNow platform and supporting automation ideas from various areas within Novo Nordisk involving ServiceNow.

Qualifications

• Over 10 years of experience in the IT industry, with 3+ years as a ServiceNow Architect or lead developer.
• 5+ years of hands-on development experience in ServiceNow and ServiceNow Discovery with deep understanding of integration frameworks.
• Proficient in JavaScript, writing, review, and optimize code effectively.
• Experience in leading and delegating task to developers and team members, while maintaining a strong relationship with key stakeholders, ensuring delivery of the right solutions.
• Technical curiosity, staying updated with the latest advancements in ServiceNow and other relevant systems and tools.
• Knowledge of SAFe (Scaled Agile Framework) and ITIL, understanding their principles and practices, and how they can be applied in DevOps.
• Good understanding of the CSDM framework.
• Experience in working with internal and external developers with exceptional written and verbal communication skills in English.
• High cultural sensitivity and ability to work effectively with diverse countries and cultures across multiple time zones, with the capability to lead the team when required and innovate within the framework to support both the team and the system.
• Experience with GRC and SecOps(preferred).
• ITIL certification (preferred).

About the department
Digital, Data & IT India is a team of 1000+ highly skilled IT professionals located in Global Business Services (GBS) Bangalore. The main role of Enterprise Platforms COE India is to manage Enterprise Platforms, which includes system management, project management, process management, and vendor management. The Enterprise Platforms department is an integral part of DD&IT and is responsible for managing development, support, and maintenance processes for Enterprise platforms including ServiceNow, across all regions in Novo Nordisk.

Working at Novo Nordisk
Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 77,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing.

Contact 
To submit your application, please upload your CV online (click on Apply and follow the instructions).

Deadline
1 April 2025.

Disclaimer
It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. 

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.