Lead Specialist, Leads Management

Through the Amazon Marketplace, Amazon provides individuals or enterprises the opportunity to sell their goods on the Amazon platform. Worldwide, more than a million sellers use this Marketplace and thereby contribute to the success of Amazon.
At Amazon International Seller Services, our mission is to make Sellers successful on Amazon. The seller growth function devises programs to recruit new Sellers and improve existing Seller performance by driving them to adopt to relevant Amazon products and services. We provide necessary support to new Sellers starting from their launch on Amazon to removing blockers and setting them up for success by leveraging various programs and tools.
Leads Management is a central function across ISS which enables regional Seller recruitment teams in achieving their goals. Leads Management team owns - (a) lead generation & assignment, (b) lead prioritization, (c) process/metrics standardization and (d) automation.
As a Leads Specialist you will
• Work closely with the Account Management teams for existing sellers to manage opportunities for multiple Existing Seller Management programs.
• Ideal candidate should be able to handle the pressures of a dynamic environment and should be able to cope with the changes in SOPs and deliver timely results with high accuracy.
• Possess intermediate excel proficiency to be able to work efficiently with large data sets for qualifying and assigning leads (eligible sellers) using CRM platforms like Salesforce.
• Support ad-hoc requests by stakeholders to facilitate effective leads management and seek feedback on qualification and assignments with a focus on improving quality.
• Meet predetermined and assigned productivity targets and quality standards within expected deadlines and service level standards.
• Work relentlessly to improve existing processes and drive automation of tools. Conduct Deep Dives to identify and rectify loopholes in the assignments processes.
• Possess good written and verbal communication skill to effectively interact with internal/external stakeholders and drive business execution.
• Maintain service levels defined per project and ensures consistent quality of delivery.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Be willing to work with the sensitive data including adult content, religious and other sensitive issues.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Key job responsibilities
• Work closely with the Account Management teams for existing sellers to manage opportunities for multiple Existing Seller Management programs.
• Ideal candidate should be able to handle the pressures of a dynamic environment and should be able to cope with the changes in SOPs and deliver timely results with high accuracy.
• Possess intermediate excel proficiency to be able to work efficiently with large data sets for qualifying and assigning leads (eligible sellers) using CRM platforms like Salesforce.
• Support ad-hoc requests by stakeholders to facilitate effective leads management and seek feedback on qualification and assignments with a focus on improving quality.
• Meet predetermined and assigned productivity targets and quality standards within expected deadlines and service level standards.
• Work relentlessly to improve existing processes and drive automation of tools. Conduct Deep Dives to identify and rectify loopholes in the assignments processes.
• Possess good written and verbal communication skill to effectively interact with internal/external stakeholders and drive business execution.
• Maintain service levels defined per project and ensures consistent quality of delivery.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
• Be willing to work with the sensitive data including adult content, religious and other sensitive issues.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- 2 years of experience in SQL