Lead, Continuous Improvement

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Manager – Continuous Improvement

What this job involves:

High Independence

A very high degree of independence is required on a day-to-day basis. Act as the primary contact for interaction with all parties to manage assigned portfolio of the continuous improvement projects, driving efficiencies, coordinating with project teams, strengthen relationship with the business and stakeholders and work closely with the business to contribute to the growth of JLL.

Manage business requirements  

In this role, you will work with the JBS Leaders, Business Excellence & Transformation team and process teams to drive Operational Excellence projects. You will work closely with the operations teams to continuously improve overall process delivery using available support teams and technology. You will be responsible for ensuring all recommended CI initiatives have been implemented within deadlines. You will be responsible to deliver re-designing assignments by implementing appropriate methodologies and principles of process optimization. Additionally, you will use Lean and DMAIC methodologies to understand current processes, identify impacts to current processes of proposed enhancements and work with various stakeholders to propose and develop process and/or technology modifications with effective savings. You will also be responsible for execution of of automation projects using VBA, Alteryx and Excel Macros. In this role, you will be accountable to present regular updates in the form of toll-gate review using DMAIC and Lean tools and to organize Lean and Six-Sigma based training programs involving multiple stakeholders. One of the key objectives will be to assist the JBS processes in implementing identified process-improvement frameworks and methodologies.

You will be also accountable to champion and assist leadership in driving approved initiatives (Continuous Improvement culture, Workforce Management, Automation) to create globally aligned best-in-class processes across JBS Centres. In this role, you will also ensure high quality project management with robust governance and regular report out to achieve all defined outcomes within defined timeframe, monitor and report on actual savings achieved from the key projects and validate benefit with visible financial or capacity impact, manage close timelines and communicate on a timely basis if deadlines slip, interact with the Business teams and internal stakeholders to resolve issues, manage multiple stakeholders and be responsible for supporting the metrics reporting for the relevant process.

Green Belt or Black Belt Certified

Additional responsibilities

Your overall support to deliver on time and within the budget assigned projects will be crucial. Collaboration with cross-functional teams, including Operational Excellence teams, Technology team in deploying RPA solutions, Workflow implementations (such as PEGA), as well as business users, SME’s and other stakeholders, will be part of your job. Jointly, you’ll work with other regional leads on risk management and standardization. 

Sounds like you? To apply, you need to have:

Flawless expertise

We’re looking for a Quality Manager with at least 6+ years of experience in the Quality Management, Project and Change Management. Lean, Six Sigma certifications and PMP certifications will add value. You should be able to demonstrate experience of successful delivery of complex multidiscipline projects and have an experience to coordinate large cross-cultural matrix teams. You should have the ability to remain effective under stress and respond to pressure in a manner acceptable to others and to the organization.

Systems knowledge

Understanding/experience with automation tools (e.g. Robotics Process Automation) & Business Process Management (BPM) to leverage on existing processes. Most important will be your outstanding talent in managing significance risks and a knack for handling escalations and solving problems.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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