Job Title: SCP Operations Manager
GCL: E
The Scientific Computing Platform (SCP) is a foundational capability for HPC and scaled computing solutions. Embedded within the Research D&A organization, it is central to analytics products focused on computational chemistry, imaging, multi-OMICs, structural biology, data science, and AI. The SCP team is accountable for the end-to-end delivery of high-performance analytics products, with an emphasis on the HPC experience. We combine modern HPC with a powerful DevOps stack and cloud-native technologies to power research and development at AstraZeneca.
We are seeking a passionate Technical Lead for Operations and Support to join our distributed team. The successful candidate will have oversight of all first- and second-line support activities for scientific computing services including HPC job scheduling, scientific applications, and web-based analytics portals. You will represent the platform to our scientists, seek to understand user experience and changing requirements, and ensure that the platform is constantly adapting and improving. This crucial role has responsibility for daily operations, from physical assets through to the private cloud platform and user-facing applications and services. You will own the service desk and operations team remit and prioritization, and participate in regular coordination with SCP Tech Leads representing other areas of the platform and product offerings.
What you'll do:
Oversee the platform's daily IT Service Management processes, operations, and user support
Lead and drive the team in good IT service management practices
Ownership of operational processes across the platform, including Incident Management, Problem Management, and Change Management
Continually improve the overall user experience, considering ease of use, availability of computing resources, and quality of technical support
Continually optimize, define, and document operational procedures, drawing from established frameworks such as Site Reliability Engineering, Lean, and ITIL
Responsibility for enterprise service management in ServiceNow
Lead change processes including testing, preparation, and multi-channel communication to users and partners
Establish and monitor operational metrics representing platform health and set Service Level Objectives to define delivery expectations
Shape the development of operational dashboards, telemetry, and alerting
Essential Skills/Experience
Extensive experience as a leader and individual contributor in enterprise IT services operational and support roles
ITIL certification
Evidence of pragmatic application of ITIL in a dynamic research computing environment
Knowledge of scalable computing architectures, and scientific application management in a high-performance computing environment
Experience in managing IT infrastructure including assets, vendor support contracts, and license management
Solid foundation in DevOps processes, configuration management, and agile methodologies
Strong problem-solving skills and a continuous improvement approach
Ability to create high-quality communications or documentation for both technical and non-technical audiences
Demonstrable experience in incident response, problem resolution, and root cause analyses to prevent a recurrence
Experience in auditing, utilization analysis, and report generation for IT services and shared systems
Strong drive for automation and the creation of self-service offerings
Site Reliability Engineering
Experience in healthcare or pharmaceutical domains
Expertise with the Linux operating system as a user or administrator
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Join a team with the backing and investment to win! You'll be working with cutting-edge technology. This marriage between our purposeful work and the use of high-tech platforms is what sets us apart. Lead the way in digital healthcare. From exploring data and AI to working in the cloud on new technologies. Join a team at the forefront. Help shape and define the technologies of the future with the backing you need from across the business.
Ready to make an impact? Apply now!
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.