Lead Consultant

In this opportunity as Lead Consultant, you will be responsible for successfully implementing the software package and solutions for clients across geographies. This position is ideally suitable for a candidate with knowledge of Global Trade Management (GTM) as a domain that includes one or more of the following - Import/ Export Compliance, Supply Chain Compliance, Free Trade Agreement, Denied/Restricted Party screening. The ideal candidate would have worked in any industry (IT or non-IT) with knowledge of Global Trade.

About the role :

• Identify customer needs, tailor a proposed solution to meet such needs & implement the product.  
• Conduct business requirements sessions with the customer to understand, analyze the needs & evaluate fitment of product to requirements. Design, develop, configure, test & deploy the product.
• Train the customer and build requisite project documentation.
• Maintain good working relationships with the customers throughout the end-to-end process.
• Engage from project kick off to the project closure including hypercare support.
• Train the customer on product functionality and on how to use it meaningfully.
• Work with the customer to develop and perform UAT of the configured product.
• Assist in production preparation and conduct project go-live activities.
• Provide go-live support and ongoing support for escalated problems.
• Plan and organize handover to product support team after production go-live.
• Travel to client location for implementation(s) and/or sales demo activities as required.
• Assist pre-sales and sales team with proposal development, recommending a high-level product design & preparing work estimate.
• Perform proof of concepts and/or conduct demo/walkthrough of the solution/prototype with the client stakeholders.
• Engage in consulting assignments such as performing Health Checks, Roadmap workshops and similar engagements.
• Work with different teams within Thomson Reuters (development, support, pre-sales, propositions, sales) collaboratively for product/solution improvements, enhancements and resolution of issues.
• Deliver projects successfully within scope according to budget and schedule individually and as a team
• Achieve on utilization KPI targets.
• Deliver to upsell and cross sell revenue targets.
• Manage key stakeholders, and strive to achieve excellence in customer satisfaction.
• Provide support to other groups within TR (pre-sales, sales, customer support, technology and product dev teams)
• Contribute to Practice / Competency building initiatives.
• Mentor junior consultants.

About You

You’re a fit for the role of Implementation Consultant if your background includes:

• Bachelor's degree in Information Technology and/or Business Management.
• A 12+3 or a 12+4 degree from a reputed university.
• Relevant experience of 2 to 10 years of Global Trade knowledge and HTS Classification.
• Experience in the areas of implementation, product development, and support; working experience in areas such as SAP GTS is an advantage.
• Relevant exposure to industry domain (global trade management)
• Competent with all Microsoft Office applications
• Technical know-how of SQL is mandatory. Coding experience is welcome.
• Knowledgeable on TR products or competitor products is an advantage.
• Strong consulting, influencing, and client relationship management skills.
• Excellent interpersonal and communication skills – written and verbal.
• Detail-oriented, good planning and organization skills, time management
• Experience working in and collaborating with a globally distributed team environment.
• Hands-on problem solver, with excellent communication, analytical and presentation skills.
• Possess a positive learning attitude.
• Additional language(s) such as Chinese or Japanese are also welcome, but not mandatory.

#LI-AD1

What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

• Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

  
  

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

  
  

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

  
  

• Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

  
  

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

  
  

• Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

  
  

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Protect yourself from fraudulent job postings click here to know more.

More information about Thomson Reuters can be found on https://thomsonreuters.com.