Lead - Business Development - ANZ

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Overview:

We are currently seeking an energetic Sales Development Leaders. This position is an integral part of our sales engine. BDMs are a specialized group of individuals always “hunting” for high-value opportunities

BDMs are focussed on the front end of the sales cycle and be the face of Freshworks. This individual must be a highly motivated, a self-starter who is able to coach, manage and nurture a team to identify and develop opportunities from multiple sources including prospect lists, discovery, and individual research.

Oversee the daily activities and quota performance management of individual BDMs
Recruit, coach a high performing team
Monitor metrics and help the team constantly improve by understanding their individual and collective performance
Evaluate and oversee a tech stack to support the BDM function
Work closely with sales and marketing leadership to test new content and positioning and drive the success of outbound programs
Evaluate and work with data providers to build and refine prospect lists
Work with the marketing team to develop and refine an ideal customer profile and buyer personas

Requirements:

• Minimum of 8+ years of experience working and succeeding within target-driven business/sales development representative teams for providers of B2B enterprise software solutions.
• Ability to motivate and lead a team to meet personal and team monthly, quarterly, and annual financial goals
• Proven track record of meeting and exceeding business development goals and targets
• Proven track record of building and maturing BDR/BDM outbound teams in the technology sector
• Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of internal and external customer service
• Experience with conflict resolution and matrix relationships
• Effective time management skills and ability to meet deadlines
• Excellent written and oral communication and presentation skills
• Excellent organization, multitasking, and prioritization skills
• Exceptional poise, maturity, and judgment
• Bachelor’s Degree from an accredited University

Qualifications

• Minimum 2 years sales experience (preferably as an BDM working with a SaaS or technical product).
• Minimum of 2 years successfully managing a team of 5 or more representatives 
• Experience of multiple sales methodologies.
• Track record of meeting (and exceeding) sales targets.
• Experience of multiple methods of outreach (inc. written and phone based)
• Motivate individuals and teams to exceed objectives through coaching, regular broadcast of results, and creative incentives
• Build a winning culture by coaching and mentoring team members
• Develop representatives into sales-ready candidates to ensure professional development and growth
• Report on sales activity, call metrics and forecast to leadership
• Identify and make recommendations for improvement in the areas of process, efficiency, and productivity

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.