Job Title: Lead Business and Network Analyst
Career Level - E
Introduction to Role:
Join our dynamic team as a Lead Business and Network Analyst, where you will play an essential role in supporting the Global Network Services (GNS) leadership team. Your expertise will ensure a great user experience across our service portfolio, manage risks, meet vendor expectations, and continuously improve our services. This role is a unique opportunity to contribute to a network operational budget of +$55m, supporting +160 global corporate connected locations, and +20 strategic and transactional vendors and suppliers.
Accountabilities:
As a Lead Business and Network Analyst, you will be viewed as an advocate for the customer and a service & risk management subject matter expert. Your responsibilities will include supporting the GNS regional leads, building strong working relationships with Global IT functions, managing risk governance, participating in wider ETS Risk hierarchy meetings, managing network vendors, leading ITIL disciplines, driving global continuous improvement across all service aspects, coordinating service weekend scheduling, and being a key member of the Extended Global Network Services Leadership Team.
Essential Skills/Experience:
Bachelor/Master’s degree in Computer science or Information & Technology with 12+ years of experience.
ITIL v3 or v4 certification and experience.
Demonstratable evidence of driving continuous service improvements & driving a great customer experience.
Demonstrated ability to lead an ITSM process, discipline, or initiative, with minimal or no supervision.
A good understanding of risk management.
Familiarisation of networking components.
Adaptable and progressive learning skills.
English Language proficiency, both verbal and written.
Demonstrated ability to perform in an environment that emphasises teamwork.
Ability to work well in and across diverse global teams.
Capacity to solve problems, identify options and propose a reasoned solution.
Basic Network Certification (CCNA/CompTIA).
Professional certification on Project Management and Agile ways of working.
Professional certification on Business analysis.
Experience of working in a global organisation, preferably within the pharmaceuticals industry.
Exceptional communication and interpersonal skills.
Experience of working in a customer orientated organisation.
Experience of working in a matrix organisation.
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.
Why AstraZeneca?
At AstraZeneca, we dare to lead. We are a network of entrepreneurial self-starters who contribute to something far bigger. Our work has a direct impact on patients, transforming our ability to develop life-changing medicines. We empower the business to perform at its peak and lead a new way of working, combining cutting-edge science with leading digital technology platforms and data. Join us at a crucial stage of our journey in becoming a digital and data-led enterprise. Make the impossible possible by building partnerships and ecosystems, creating new ways of working and driving scale and speed to deliver exponential growth.
Ready to make your mark? Apply now to join our team and help shape the future of digital healthcare!
Date Posted
Closing Date
AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.