Job Description
As an IT Business Analyst within Chubb LIFE business, you will serve as a point of contact for stakeholders from IT, Underwriting, Operations, Product applications and Finance for feature development, scope management, enhancements, issue identification, escalation, and resolution related to new and existing Personal Lines platforms. You will closely align with business stakeholders to manage the business process design and documentation for new products; enhancements and work with other Analysts to translate high level business requirements into functional features. Based upon business need, you will support project delivery operating by both agile and waterfall methodologies. You will partner with the business to establish scope; effectively manage and prioritize the product backlog, clarify direction and business expectations as issues/questions arise and ultimately provide feature signoff.
In this role, you will:
- Manage against project deadlines by Identifying tradeoffs when new requirements are added, prioritizing defects and labeling defects required for release, identifying workarounds, and/or managing changes to such specifications in accordance with Chubb and/or industry standards and processes.
- Manage requirements gathering and definition in a waterfall environment as Chubb transitions to Agile.
- Lead the investigation of issues and engage appropriate support teams (IT, Operational, Vendor) for resolution, and inform stakeholders of status.
- Actively lead or participate in status meetings, requirements gathering and design sessions, user story refinements, implementation planning sessions, business reviews, defect triage prioritization, effectively multi-tasking across multiple projects concurrently
- Partner with developers to ensure specifications are understood, followed, and implemented properly.
- Engage stakeholder to ensure awareness and communicate changes, provide demos/training as needed. Participate in UAT
- Collaborate with UX designers to design user experience for all new pages and new functionality inclusive of error handling.
- Communicate appropriately with many levels, from processors to Senior business and IT management; escalate problems and questions when needed
- Effectively manage teams across geographies, cultures and time zones as needed
- Coordinate and mentor junior staff members to support and/or facilitate the requirements gathering process
QUALIFICATIONS - Bachelor’s degree in computer science, Information Systems, Business Administration, or other related field; equivalent work experience can suffice for education
- Minimum 4 years of relevant technical or business work experience
- Demonstrate clear understanding of business process disciplines.
- Communicate appropriately with many levels, from processors to senior management; escalate problems and questions when needed
- Experience integrating business needs with technology capabilities
- Work well with onsite and offshore resources
- Knowledge of the insurance industry is required; Personal Lines insurance experience is strongly desired
- Ability to expose design criteria through detail questions and propose alternate solutions options is critical
- Excellent oral and written communication skills
- Ability to multi-task in a fast-paced environment and to work independently and with teams
