Job Description
The Industry Insights Senior Specialist CSM's primary objective is to exceed client expectations by providing informed business insights through the analysis and interpretation of industry, market, and consumer data using NIQ GfK tools and standards. Additionally, this role is responsible for ensuring the effective implementation of the Service Envelope and for providing guidance and coaching to more junior team members.
- Ideally 2-5 years of experience in the T&D industry and/or related sales, category management, and market research
- Master's degree is a plus
- Prior experience with NielsenIQ / GfK (or similar) solutions preferred in analytics space, including POS / Panel data
- Curious person who likes building stories based on data to answer business questions
- Strong analytical mind and excellent numerical skills
- Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides
- Excellent command of both written and spoken English
- Savvy in digital technologies
- Ability to learn new concepts/ tools/ analyses rapidly
- Proficiency in pulling, analyzing, and incorporating all NIQ GfK data sources that are relevant to the clients
- Proficiency in utilizing gfknewron and in helping diminish / eliminate client concerns & roadblocks to drive usage
- Ability to coach others in data analyses and working with the NIQ GfK tools
Key responsibilities
- Work as a master of propriety NIQ GfK tools and metrics, and use these to help solve clients' business questions
- Work closely with the in-market CSM teams to transform customer experience. Will provide robust support to the in-market CSM teams in client presentation delivery.
- During briefing sessions, independently respond to business questions and develop analytical outlines that leverage multiple internal solutions into a cohesive story
- Simplify and visualize data, translating numbers into compelling stories for clients with insightful callouts and actionable recommendations
- Prepare insights and recommendations
- Drive customer satisfaction through analyses and delivery of relevant and impactful insights
- Execute strongly based on the Service Envelope
- Take initiative to remove roadblocks when they arise
- Lead by example, guide and coach junior members
- Champion an initiative within business unit and provide guidance to peers in that specific area, also accountable for delivering as per the KPI on this area
- Contribute strongly on "Thought Leadership" Projects
- Ensure that the client briefing is received in accordance with the briefing form, with all required information provided. Ask questions to the client and in-market CSMs to gain a deeper understanding of the underlying issue. Additionally, guides and supports the CSM Specialists in their efforts.
- Provide ideas/suggestions for product development, enhancements and market coverage. Work closely with in-market CSMs on these topics and ensure full alignment with in-market CSMs Leaders and clients.
- Support the in-market CSMs in various initiatives and drive them internally
Skills
- Communication and Interpersonal Dynamics
- Problem solving and Decision making
- Analytical skills / Consultative storytelling
- Managing Processes
- Digital Savvy/ Technical Capabilities
- Product/ Industry Knowledge
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
