Lead - Account Management (Mid Tier APMEA)

About Freshworks:

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Mid Tier - Expansion is looking for a highly skilled and experienced Lead Account Manager to join our sales team.
As a Lead Account Manager, you will be responsible for maintaining and developing relationships with key accounts, driving sales growth, achieving revenue targets, and maximizing customer lifetime value through cross-selling and up-selling opportunities. You will also work closely with cross-functional teams to ensure customer satisfaction and deliver best in class service and ensure revenue growth.

The ideal candidate has SaaS sales experience with a terrific reputation for over achieving quota by growing revenues in existing customers. A self - starter with a “GROWTH MINDSET” who has a willingness to learn and adapt in any situation. He/ She should be prepared to develop and execute against an account plan and consistently deliver on revenue targets and have a strong can do attitude in an agile environment. The ideal candidate will possess both sales and technical expertise along with engagement skills from a CXO level to technical and operations staff. Experience in proactively growing customer relationships with Partners while being curious to understand client’s business. Consult and translate customer business and technology needs into technology solutions. Understanding of Customer Experience/Employee Experience/CRM in a world of digital business transformation. An exceptionally strong analytical thinker who thrives in fast-paced dynamic environments with good communication and presentation skills.

Key Responsibilities:

• Develop and maintain relationships with key accounts, ensuring customer satisfaction and retention.
• Identify new business opportunities within the portfolio of accounts managed and generate sales leads to achieve revenue targets
• Build and manage a sales pipeline, including forecasting and reporting on sales metrics
• Maximize customer lifetime value by identifying and pursuing cross-selling and up-selling opportunities
• Capable of mentoring Account Managers, providing guidance and support to help them achieve team targets
• Collaborate with customers to understand their business needs and provide solutions that meet their requirements
• Stay up-to-date with industry trends, market developments, and competitor activities, and provide insights to the team

Proven success in an Account Management role for a SaaS/product company, with 6-9 years of experience.

Expertise in account portfolio planning, management, and prioritization. Strong attention to detail and a proactive approach to problem-solving.

In-depth knowledge of customer success best practices. Experience driving client adoption of technology or software products.

Exceptional communication and relationship management skills.

If you are passionate about account management, thrive in a fast-paced environment, and are ready to make a significant impact as an Individual Contributor in our team, we encourage you to apply for this exciting opportunity.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.