Laboratory Support Coordinator

Laboratory Support Coordinator - India, Chennai - Hybrid, Office-Based

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development

Laboratory Support Coordinator
This is an exciting opportunity to work within a fast paced, busy environment for a leading global provider of outsourced development services to the pharmaceutical, biotechnology and medical device industries. Our Laboratory Support Coordinator will organize and coordinate all relevant tasks required to support the laboratory personnel in producing high quality results and adhering to quality standards. Including but not limited to: maintaining technical qualifications and licensure documents, the triage of all issues from management system, ass sting with referral tests reporting and reviewing all quality documentation for compliance.
Overview of the Role

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Travel (approximately 0%) domestic and/or international
• Assists the Laboratory Operations Director with Quality monitoring in the lab including but not limited to the following:  Maintaining employee records - CE, Training & Competency, and NYS License.  Laboratory Records - CAP/NYS Proficiency test and Alternate Assessment schedules, Instrument forms, charts, etc.
• Additional Administrative duties include; Scheduling and taking meeting minutes, setting reminders for important dates, distribution of mail, generating and monitoring operations reports, placing orders for common stationary supplies and assisting with specific projects as delegated to by the Operations Director.
• Assists management team by Triaging issues from Issue Manager, performing first pass for data entry of results as trained.
• Assists the lab management team with filing and archiving all data for the laboratory, including data retrieval as required. Maintains all Quality books and binders and prepares new ones annually.
• Assists Lab Management and Operations Director with laboratory projects.*
• Receives results for reference specimens and performs first data entry. Maintains send out logs and files laboratory reports. Coordinates the performance of all relevant tasks for referral test reporting as they arise or as assigned.
• Assist with Inventory logs and counts.
• Participates in required Continuous Professional Education Programs, including conferences, internal journal club and lectures, as required.

Role Requirements

• High School diploma or local equivalent
• Associates Degree – preferred
• At least 3 years relevant experience.
• Ability to use and create spreadsheets in Excel
• Knowledge of Microsoft Office and Outlook
• Must have excellent oral and written communication skills to be able to effectively communicate to internal lab management and external consultants.
• Demonstrated ability to manage multiple tasks with good organization skills and good attention to detail.
• Ability to work in conformance with standard operating procedure and conditions with a systematic approach to tasks committed to seeing things through to completion.
• Task oriented demonstrating the ability to handle large work load demands and to trouble shoot issues timely when required.
• Customer Focused –providing timely, confident, reliable and friendly service to all our internal and external customers.
• Demonstrated ability to keep accurate, legible records and recognize the need to handle these records and all other information in line with GCP/GLP/GDP.
• Good communication skills that allow for confident interaction with all levels in the organization.
• Demonstrates a high level of personal integrity and ethical behavior with a responsible and mature approach to work duties.

Benefits of Working in ICON
Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package.  This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.
We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.   
What’s Next?
Following your application you will be contacted by one of our dedicated recruiters and if successful we will be able to provide you with more details about this opportunity.

What ICON can offer you:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements

  
  

• A range of health insurance offerings to suit you and your family’s needs.

  
  

• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.

  
  

• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.

  
  

• Life assurance

  
  

• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

  
  

Visit our careers site to read more about the benefits ICON offers.

At ICON, diversity, inclusion & belonging are fundamental to our culture and values. Our rich diversity makes us more innovative which helps us better serve our people, patients, customers, and our communities. We're proud of our diverse workforce and the work we’ve done to become a more inclusive organisation. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment.  All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

Are you a current ICON Employee? Please click here to apply