Lab IT & Workflow Consultant

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

A healthier future. It is what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That is what makes us Roche.

The Lab IT & Workflow Consultant (titled as Automation and Digital Solutions Architect within Roche) reports functionally to the Lead - Automation and Digital Solutions but is dedicated to the Lab Transformation team and reports directly to the National Lead Lab Transformation. The Automation and Digital Solutions Architect is a key member of the Lab transformation team and focuses on workflow optimization of clinical laboratories and hospital, lab digitisation using a Lean Six Sigma mindset.

The Lab Transformation Team focuses on leading the customer buying cycle with value insights, commercial rigor, and strategic selling excellence to secure targeted acquisition accounts. They build long-term partnerships between Roche and few strategic commercial lab or hospital stakeholders, lab department management, clinical consultant, scientific officer down to lab users. The team provides potential solution possibilities across Core Lab Diagnostics Portfolio, solutions that drive Roche and customer’s growth as well as customer’s organisational performance across clinical, operational and financial parameters.

• Good understanding of the end-to-end clinical lab processes from pre-analytical to post-analytical up to reporting of results.
• This understanding and knowledge needs to be applied to gather information about the customer’s lab processes, people, technologies and documentations used in clinical laboratories.
• Provide expert analysis of laboratory and hospital workflow processes, identify opportunities for improvement defined by key performance indicators (KPIs) so as to anticipate customer's needs / pain points.
• Discuss, understand, quantify and present the current state of the customer, delve deeper into current pain points and needs. Participate in customer stakeholder discussions, visits to the customer sites where required, interview key lab staff.
• Design the future state value proposal with relevant team members.
• Perform product demos to customers.
• Your success will be defined by clear value proposition that demonstrates measurable outcomes for our customers, demonstrates a competitive advantage for the healthcare systems.
• Site-Specific Strategic selling framework:
• Responsible for overall strategic account management planning, this includes strategic mapping of key HCPs and clinical C-suite.
• Conduct Lab 360 vision framework workshops designed by the Healthcare Consulting team.
• Build REXIS Strategic Selling framework (use account blue sheet) - stakeholder maps.

Who you are

• Bachelors or Master’s degree in Biotech, Biochemistry, Life Sciences, Lab Medicine or related disciplines with 5 to 7 years of experience within Healthcare, Clinical Lab experience is preferred.
• Good understanding of the Lean and laboratory IT landscape is advantageous
• Lean knowledge and expertise is necessary.
• Strong understanding of tools such as process maps, value stream mapping, 5S, VDM, A3, X-Matrix, Standard Work, Workplace Redesign, Operational Changeover, etc.
• Competency with spreadsheets (excel) and PowerPoint is critical for this role
• Strong interpersonal, presentation, negotiation, stakeholder and influencing skills

Visit https://www.roche.com/careers.htm to learn more about Roche.

Roche is an equal opportunity employer.

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.

Roche is an Equal Opportunity Employer.