L3 Support Engineer

Job Description: L3 Support Engineer

Software Requirements:

• Technology: DataPower, WebSphere, and SAS
• Experience with cloud-based applications and infrastructure, particularly AWS
• Knowledge of CI/CD pipelines and automation tools
• Familiarity with infrastructure as code tools like Terraform, CloudFormation, or similar
• Understanding of security best practices and industry compliance standards

Overall Responsibilities:

• Provide L3 technical support for cloud-based applications and infrastructure, resolving incidents and problems swiftly.
• Monitor, troubleshoot, and optimize cloud environments (AWS) ensuring high availability and performance.
• Manage certificate and key management.
• Collaborate with development teams to implement CI/CD pipelines, automating deployment processes.
• Manage and maintain infrastructure as code using tools like Terraform, CloudFormation, or similar.
• Implement security best practices and ensure compliance with industry standards.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Document processes, procedures, and knowledge base articles for internal teams and end-users.
• Participate in on-call rotations and provide after-hours support as needed.
• Mentor junior team members and assist with training and knowledge sharing.

Technical Skills:

Category-wise Technical Skills:

• Cloud & Infrastructure:
  • Proficiency in AWS services and cloud architecture.
  • Experience with monitoring, troubleshooting, and optimizing cloud environments.
• Middleware & Data:
  • Strong technical skills in DataPower, WebSphere, and SAS.
• Automation & CI/CD:
  • Proficiency in CI/CD tools and pipelines.
  • Experience with infrastructure as code using Terraform, CloudFormation, or similar.
• Security & Compliance:
  • Knowledge of security best practices and compliance standards.
  • Experience with certificate and key management.

Software Development:

• Ability to collaborate with development teams for CI/CD pipeline implementation.
• Understanding of software development life cycle (SDLC) and Agile methodologies.

Communication & Collaboration:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Problem Solving & Initiative:

• Strong problem-solving and analytical skills.
• Ability to take initiative, prioritize tasks, and manage time effectively.

Experience:

• 8 to 12 years of experience in technical support or related roles.
• Proven experience with DataPower, WebSphere, SAS, and AWS.
• Experience in managing and maintaining infrastructure as code.
• Experience working with CI/CD pipelines and automation tools.
• Experience in conducting root cause analysis and implementing preventive solutions.

Day-to-Day Activities:

• Providing L3 technical support for cloud-based applications and infrastructure.
• Monitoring cloud environments (AWS) for performance and availability.
• Troubleshooting and resolving incidents and problems.
• Managing certificate and key management.
• Collaborating with development teams to implement and maintain CI/CD pipelines.
• Managing infrastructure as code using Terraform, CloudFormation, or similar tools.
• Implementing security best practices and ensuring compliance.
• Conducting root cause analysis and implementing preventive solutions.
• Documenting processes, procedures, and knowledge base articles.
• Participating in on-call rotations and providing after-hours support as needed.
• Mentoring junior team members and assisting with training and knowledge sharing.

Qualification:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.

Soft Skills:

• Excellent written and verbal communication skills.
• Ability to work well in a team environment.
• Strong problem-solving and analytical skills.
• Ability to adapt to new technologies and changing requirements.
• Good time management and prioritization skills

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice