L3 Operations Lead

Job Summary

The L3 Operations Lead will play an essential part in supporting the newly formed HP Platform and Print Software organization by working with the leadership team and broader organization to define and deliver HP’s strategic priorities and plan. You will provide critical support in driving our organization’s vision, goals, and initiatives.

The role supports strategy planning, execution, and goal setting. By analyzing market trends, competitive landscapes, and internal operations to formulate, implement, and monitor strategic plans that lead to sustainable business growth and improved performance. You will also be responsible for driving results and delivery through ongoing interactions, meetings as well as through a more structured weekly, monthly, and quarterly operating cadence. You will be constantly operating at the rhythm of the business, critically contributing to its success. 

We are looking for a versatile individual with strong strategic planning, program management, and operational skills who can navigate complex environments and influence stakeholders at all levels. If you are a dynamic and proactive leader with a passion for driving organizational excellence, we invite you to join our team and play a pivotal role in shaping the future of the Technology and Innovation Organization.

Responsibilities

• Strategic Planning: Partner with L3s to define and execute the platform's strategic objectives, ensuring alignment with the organization's overall goals and priorities.
• Project and Initiative Management: Lead and/or support key platform projects and initiatives from inception to completion, driving cross-functional collaboration and ensuring timely delivery of outcomes.
• Stakeholder Engagement: Act as a liaison between the L3s, leadership teams and internal/external stakeholders, fostering strong relationships and facilitating effective communication.
• Performance Monitoring and Reporting: Develop and implement mechanisms to track and evaluate the performance of the platform against strategic goals and key performance indicators (KPIs), providing regular updates and insights to the platform executive.
• Decision Support: Provide analytical support and strategic guidance to L3s in decision-making processes, leveraging data-driven insights and industry best practices.
• Operational Efficiency: Identify opportunities to streamline and optimize operations, processes, and workflows, driving continuous improvement and efficiency gains. Drive towards organizational and operational excellence and scale.
• Risk Management: Assess and mitigate risks associated with initiatives and operations, proactively identifying potential issues, and developing contingency plans.
• Special Projects: Lead or participate in special projects and initiatives as assigned by the L3s, contributing to the achievement of broader organizational objectives.
• Leadership Meetings: Help facilitate leadership meetings, including running staff meetings, working sessions, stakeholder workshops, leadership offsites. Assist team by preparing agendas, taking notes, assigning action items, and following them through to completion.

Education & Experience Recommended
• Four-year or Graduate Degree in Business Administration, Finance, Economics, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 7-10 years of work experience, preferably in strategic management, strategic planning and implementation, consulting, market research, or a related field.
Preferred Certifications
• Project Management Professional (PMP) Certification
Knowledge & Skills

• Excellent written and verbal communication skills; ability to draft polished slides. 
• Strategic and methodical thinker that connects the dots between company priorities and broader macro trends. 
• Collaborates effectively with others but can also work independently with minimal guidance and handholding. 
• Partners with senior executive to develop business plans and proactively identify new opportunities.  
• Strong quantitative skills combined with great attention to detail. 
• Experience with reading and understanding financial statements is valued. 
• Ability to prioritize time-sensitive workstreams and manage sensitive information with discretion. 
• A can-do positive attitude and enthusiasm for TIO’s software mission

• Business Intelligence
• Business Process
• Business Requirements
• Business Strategies
• Computer Science
• Dashboard
• Data Analysis
• Data Modeling
• Data Science
• Data Visualization
• Data Warehousing
• Extract Transform Load (ETL)
• Finance
• Key Performance Indicators (KPIs)
• Marketing
• Power BI
• Python (Programming Language)
• R (Programming Language)
• SQL (Programming Language)
• Tableau (Business Intelligence Software)
Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
Impact & Scope
• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.