L2 Technical Support Engineer – Network Management

Position:L2 Technical Support Engineer – Network Management 

Experience : 4-6 years

Location: Bangalore

Relevant work experience: 4 - 6 yrs.; with a bachelor’s degree in Computer Science or related domain.

Role Description:

• Deliver high-quality technical assistance for 
  • NMS and SIEM products like JUNOS Space Platform and Apps, Security Analytics (JSA)
• Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment. 
• Document and reproduce customer related networking problems and work closely with L3 teams for timely resolution.
• Be a customer advocate for documentation, timely resolution of issues, for problem reproduction and escalation. 
• Work with L3 team to develop product trainings and contribute towards knowledge base articles.
• Ability to troubleshoot and debug complex, unique networks with mixed media and protocols. 
• Timely completion of training and certification as assigned 
• Ability to mentor newly hired support engineers and peers in technical areas of specialty. 

Skill Set Required:

• Must have working knowledge of network and service management concepts, networking protocols [L2-L7], high availability, Virtualization and Scripting
• Must have hands on experience with Linux system level troubleshooting 
• Must be experienced in handling large-scale software applications deployment, configuration [config files and script based] and debugging.
• Extensive background in internetworking, TCP/IP, LAN, WAN and Security technologies required.  
• Superior verbal, written communication and customer handling skills.
• Experience with Network Management/Element Management Products (understanding of FCAPS, SNMP) and areas such as CLI, NMS Northbound Interfaces, XML and XSLT is desirable.
• Experience with any Security Information and Event Management (SIEM) product like Arcsight, QRadar, RSA NetWitness Suite, SolarWinds Log & Event Manager, McAfee Enterprise Security Manager etc.
• Hands on experience with deploying and troubleshooting Virtual Machine (VMWare or KVM), and understanding of K8s, dockers and containers.
• Knowledge of ScreenOS and JUNOS based devices a plus.
• Hands on Experience with scripting like Shell, Python, Ansible etc a plus 
• Certification on Juniper products or any relevant certifications are a plus.