L2 Support Engineer

• Incident and Service Request management – ticket triage, prioritization, analysis, investigation, and resolution
• Problem management – Provided support to problem management team on root cause analysis and implementation of permanent fix
• Change Implementation in non prod and prod environment
• Sync up non prod and prod environment in terms of application version, patch level and configuration
• Maintain DR site and perform DR activity once every 6 months
• Create knowledge articles and known error database
• Work on system improvement plans
• Provide support to projects team
• Provide oncall support after business hours and on weekends/public holidays

• Maintenance window implementation and support
• Monitoring of alerts and events
• System Health check report
• Audit artifacts support (e.g. PCI DSS, EY, KPMG)

Skills

• Postilion
• ITSM
• ITIL
• Jira or any other ITSM tool
• L2 Production support

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Candidate Application Notice