Job Description
Deskside Support Services with Smart Eyes
& Hands support:
The Onsite
technician responsibilities include (Dispatch locations: the Service Provider
would be required to provide Client with the necessary information as part of
the ticket updates to support Client’s performance of the below listed
Services):
Acts
as a first point of contact for end users seeking technical assistance with
Desktop & Laptop hardware, Desktop/laptop software, network issues with
desktop/laptop, issues with mobile devices and other peripherals.Troubleshooting
Windows & Mac OS platforms including mobile devices running Apple iOS &
Android mobile OSSetup
and configuration of end user desktops, laptop, hardware, software, printers,
Mobile phones and peripherals.Guide
users with step-by-step instructions on installing applications.Document
and record incidents, service requests and their resolutions in the internal
ticketing system.Direct
unresolved issues to the next level of support personnelHelp
create technical documentation and manuals (KA) for known issues.Image
and deploy Laptops/ Desktops/Tablets to end users.Asset
Management (stock level check, tracking, receiving, preparing and shipment of
assets)Coordinating
office movesEngineer
will collect inventory (Serial Numbers / Asset Tag / Service Tag of all devices
he is able to collect from)Engineer
will collect rack elevations if any. Note anything that is in operation from
floorEngineer
will collect photos of the rooms, racks (Front and Back).Technicians
to provide White Glove support to identified onsite VIPs. White Glove support
will also include expedited end user device troubleshooting, proactive
support, proactive monitoring and health checks, targeted training on new tools
for executive, custom onboarding process for executive etc.Engineer
should be skilled full to identity network devices and take instructions for
smart hands and eyes for IMAC devices
RequirementsThe candidate must have a minimum of 3 years of relevant experience.
