KYC Team Leader

A universe of opportunities. Open to you.

 Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues from all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

Are you an energetic, motivated self-starter who can learn quickly in a fast-paced environment? Are you a passionate, committed professional with a keen sense of people, high intellectual curiosity, strong work ethic and accountability? Is this you?

Location

Bangalore, India

What you’ll be spending your time on:

• People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer), ensuring they meet career development goals.
• Operation Excellence: Carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in the market, identify gaps and operation process opportunities, and drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments including customer care, risk, and compliance.

For this role you also need the following:

• Bachelor’s degree holders
• 5+ years experience in operations or customer support field, 2+ years of team leader/supervisor level management experience.
• Finance, Banking and Fintech operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders.
• Hands-on experience and attention to detail.
• Proficient English skills – Spoken & written. And speaking knowledge of Hindi is desirable.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

#LI-SL1