Job Description
Location
Bangalore, India
What you’ll be spending your time on:
- Review applicant information and documents, utilizing a mix of internal and external policies and tools/vendors.
- Approve, decline, or request additional information/documents from applicants to facilitate application reconsideration.
- Conduct Video KYC as part of the customer onboarding process.
- Perform periodic reviews of service requests and KYC for existing customers, analyzing personal details for unusual patterns, and reporting findings to the Team Lead.
- Proactively escalate issues and propose solutions to enhance customer experience and service levels.
- Assist the Supervisor/Team Leader with case investigations.
- Participate in team meetings to align with the needs of internal and external customers.
- Demonstrate a customer-focused, analytical, and strategic approach while maintaining a strong execution focus to drive transformation in customer businesses.
- Exhibit logical thinking and be a creative, proactive team player.
For this role you also need the following:
- Bachelor’s degree
- 1.5 years to 2 years of experience in KYC
- Experience working in the payment industry/risk management
- Familiarity with India KYC review
- Service-oriented approach with great communication skills.
- High attention to detail and patterns with strong analytical skills
- General knowledge of computers and Microsoft Office applications
- Capable of multi-tasking and working under targets
- Solution-focused and proactive in problem-solving.
- Strong sense of ownership and responsibility
- Proficiency in English is a must and Hindi is a plus.
Immediate availability is preferred. Though we are seeking candidates with 1.5 to 2 years of KYC experience, motivated recent graduates with a strong desire to learn, grow, and excel are also encouraged to apply.
Who we are:
Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.
