Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
Operations & Advisory (O&A) is an internal global shared services and technology solutions organisation within People & Culture. It is responsible for innovating & delivering HR services and solutions for bp globally, from a number of Business & Technology Centres and local delivery teams. O&A is the first point of contact for HR related matters; the team are policy, process and digital experts, dedicated to delivering the best customer experience.
The purpose of the Solution Lead (SL) is to own and drive a portion of the People & Culture (P&C) solution, encompassing both process and technology, ensuring that we deliver a great and efficient service for our people. The SL will build strong partnerships across P&C – with the relevant centre(s) of expertise, integrators, services teams and within the solutions teams. The SL will apply their technical expertise (process and technology) to deliver stable operations alongside projects and innovation.
What you will do:- Manage service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management) within Reward and Wellbeing Solutions team
- Maintain health and operational integrity of solutions
- Build positive relationships with vendors, Technology, PC&C, and O&A colleagues
- Oversee a portfolio of global specific solutions for Knowledge Management
- Ensure compliance with regulatory data privacy and digital security requirements
- Manage a prioritised backlog of changes, focusing on maintenance and fixes
- Research and resolve process and technical problems, recommend solutions
- Collaborate with partners, especially the O&A teams, and Technology
- Plan, cost, and implement continuous improvements to solutions
- Develop and implement plans for design, requirements gathering, configuration, testing, and deployment of changes
- Plan and implement substantial aspects of change projects, act as product owner
- Facilitate design sessions, lead configuration, coordinate testing, and execute cutover
- Evaluate, communicate, and coordinate functional and technical impacts of decisions
- Maintain all operational and technical documentation
- Support bp as a thought-leader in relevant technology through external networking and tech landscape analysis
What you will need:- 5+ years of experience in HR systems, business analysis, process development / documentation and experience of relevant configuration and or process support
- Actively working to develop capability with an equal blend of EQ, IQ and drive.
- Sound understanding of trends in service enabling technology solutions (Knowledge management / Core Customer/ Core Service/ Document management)
- Experience working within a global organisation, including using social media style tools to support communications and engagement across time zones
- Degree or professional qualification in a relevant field, or equivalent experience
Skills:- Psychological safety
- Legal and regulatory environment and compliance
- Stakeholder management
- Continuous improvement
- Performance and planning
- Commercial competence
- Agile core principles
- Creativity and innovation
- Budget management
- Customer service delivery excellence
- Workforce Planning
- Resilience
- Leadership
- Customer centric thinking
- Knowledge sharing
Behavioural:
- Independent judgement and team contribution
- Experience towards great employee/user experiences
Technical:
- Digital fluency for implementing high-quality digital products and solutions
- Independent judgement and team contribution
- Knowledge of HR information systems and experience in designing/configuring business processes
- Translating business requirements into functional designs
- Strong attention to detail
- Strong security and confidentiality practices
- Problem solving, troubleshooting, and analytical skills with continuous learning
- People and business focus aligned with end user/business and bp strategy
- Stakeholder management and ability to influence key business stakeholders
- Evaluating and driving value-add solutions to improve business engagement
- Outstanding verbal and written communication skills with a passion for customer service
- Project management experience with Agile and Waterfall methodologies
- Business analysis skills: timeline planning, requirements definition, documentation, test planning, deployment approaches
- Accurate information collection to understand and assess client needs
- Adept documentation abilities for business requirements, configuration documentation, test scripts, and meeting notes
- Prioritizing workload and executing tasks independently with timely follow-up and resolution
- Ability to work on multiple concurrent projects with minimal supervision
Why join our team?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.
Reinvent your career as you help our business meet the challenges of the future.
Apply now!
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is not eligible for relocation
Remote Type:
This position is a hybrid of office/remote working
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
