Key Accounts Manager | Bangalore (RI)

About Rentokil Initial Hygiene

Part of the Rentokil Initial group, Initial Hygiene operates in more than 90 countries and is the trusted hygiene solution provider globally. Together with 120 years of experience with tailored solutions to meet customised business needs, assuring 100% peace of mind with our services.

Initial Hygiene offers the widest range of washroom hygiene services including the provision and maintenance of products such as air fresheners, sanitisers, feminine hygiene units, hand dryers, soap dispensers, floor protection mats and scenting solutions.

We go further to protect and enhance the things that matter most to you. Since 1903, we have built a large network of core support services which allows us to deliver washroom services, floor care and scenting solutions. Driven by science and years of experience, our solutions are tailored to meet the exact needs of your business and delivered without interruption to your operations.

Your day to day responsibilities will include:

• Customer retention

• Contract renewal with annual price increase

• Manage collection

• Up-selling to existing customers

• New business development

• Work collaboratively with pan India KA & cross-functional teams

• New Business Development

• Market survey, competitor analysis to understand gaps of our services

• Control cost and work within the allocated budget

• Support the service team by providing client feedback

• Attend to other work-related duties as may be assigned to you from time to time

KEY DELIVERABLES:

• Customer (Revenue) retention of 95%+

• On-time customer contract renewal of 100%

• Price increase from existing customers as per target set

• Manage collection and DSO as per targets set

• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set CORE COMPETENCIES

• Excellent Customer Relationship management skills

• Good communication – both verbal and written

• Proven track record of customer management and business development

• Ability to work with cross-functional teams