"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.
Equal Opportunity Hiring
Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.This, of course, extends to our hiring practices as well.
Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D Statement.
The Moderation Platform team is dedicated to the strategic development and management of sophisticated moderation tools and features tailored to support the Customer Service (CS) division. Our primary objective is to uphold Trust and Safety standards within the Mercari Marketplace, as well as among our Fintech users.
Moderation Platform - India:
Our team is primarily tasked with crafting and overseeing advanced moderation tools and functionalities in the realms of Item and Account moderation for both Consumer-to-Consumer (C2C) and Business-to-Consumer (B2C) interactions. Additionally, we are entrusted with the responsibility of moderating Jobs and Messages on the Mercari Hallo business.
In an ever-evolving landscape where fraud patterns are constantly changing, our team is committed to the ongoing enhancement of our tools and features. We collaborate closely with the CS division to ensure that we not only respond effectively to current challenges but also proactively anticipate and mitigate future risks. This dynamic approach enables us to foster a secure and trustworthy environment for all Mercari users.
We are seeking a Junior Technical Product Manager to join our Moderation Platform team in India within the Trust and Safety division. The ideal candidate will have a solid background in product management, encompassing key areas such as gathering requirements from end users, assessing feasibility with engineering teams, managing project timelines, and collaborating on UX design through to successful delivery. Additionally, familiarity with fraud trends in the e-commerce and fintech sectors, along with an understanding of anti-fraud tools and systems, would be a valuable asset.
Specific work responsibilities include the following: