Junior Product Support Specialist (Automation Testing)

ABOUT US

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station. 

Our fast-growing SaaS testing platform is looking to add a Senior Customer Support Hero to the team:

• As a Product Support Specialist, your role is to provide answers to Katalon customers’ issues, recommend solutions, and guide users through features and functionalities
• To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust, and also be familiar with help desk software
• Ultimately, you will help establish our reputation as a company that offers excellent technical support to our customers
• An ideal applicant would be self-driven, with an interest in digging deep into problems, and draw satisfaction from going above and beyond to provide solutions

ABOUT POSITION

We are seeking a Junior Product Support Specialist to join our team. In this role, you will be responsible for providing support to our customers, helping them troubleshoot issues and providing solutions. You will work closely with our product and engineering teams to address customer needs and improve our products.

RESPONSIBILITIES

• Respond to customer inquiries and provide technical assistance via various communication channels.
• Troubleshoot and resolve customer issues and document solutions.
• Collaborate with cross-functional teams to address customer needs and improve product functionality.
• Maintain knowledge of our products and stay up-to-date with new features and enhancements.
• Contribute to the development of support resources, such as knowledge base articles and FAQs.