What success looks like in this role:
• Gains familiarity with service management concepts, practices and methodologies.
• With guidance, performs routine service management duties, including:
o Generating and distributing reports and/or providing dashboards for internal and Regular Clients,
o Assisting with Change, Problem, and other service management processes, and
o Performing routine Problem and Request management analyses.
• Maintains high standards of written communications.
• Reaches out to account representatives to understand service, reporting and other needs.
• Participate in a continuous service improvement program for in-scope ESM processes and services.
• Interfaces with internal resources to manage ESM processes on a day-to-day basis.
• Develops positive working relationships with internal account, service delivery and related teams.
• Ensures contractual service support requirements are understood.
• Escalates complex issues through the standard escalation process.
• Ensures that the ticket hygiene is maintained at high level.
• Develops and maintains positive working relationships with internal, support and client teams.
• Assists with special projects as assigned.
You will be successful in this role if you have:
BA/BS degree and 0-2 years’ relevant experience OR equivalent combination of education and experience
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.