Job Description
Implementation of Avaya Aura Experience Portal – AAEP (7.x),
• Responsible for overall data /call flow design and development of sophisticated IVR applications for Avaya
• Developing Avaya EP IVR applications in AAOD (Avaya Aura Orchestration Designer)
• Configuration/Monitoring of IVR & Java based applications and Databases and troubleshooting AAEP
• Design and Development of supporting applications for Java, IVR, CTI, Avaya CMS etc.
• Exposure to AIC (Avaya Interaction Center 7.3.x) native SDKs
• Design and development of database for Java and IVR applications
• Implementation and Support of Java based solutions with wide expertise in:
• Java(JDK 1.8)/Swing/JDBC
• Java multi-threading, REST, SOAP Web Services & Microservices using Spring framework, XML, JavaScript
• DB concepts like Oracle RDBMS, PL/SQL, MySQL
• App Server like WAS/JBoss/Tanuki/Apache/Tomcat Server
• Eclipse IDEA, SQL Developer, Ant, Subversion, JIRA, Confluence
• Static App-Scan, 2-way SSL implementations
• Liaise with diverse teams in IT and business to facilitate incident analysis and resolution.
• Support to business team, on site/on call during application testing and issue resolution
• Prepare functional and technical spec documentation.
• Adhere to Project Lifecycle complying to policies and procedures ensuring quality software delivery to business and stakeholders
