Job Description
ITIL Change Management Analyst Senior - 7 - 10years - Bangalore / Gurgaon
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Global Change Management Team is the centralized team managing the Change Management process for all the Business segments/LOB within FIS. We are operating 24*5 & having rotational shifts to support the Business across different regions & time zones.
What you will be doing:
- Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
- Reviews completeness and quality of change information entered into the change management system and works with change raisers to correct deficiencies.
- Reviews and follows up on non-compliant change as well as change that occurred outside the defined processes.
- Works with all parties to resolve change related scheduling conflicts according to established practices.
- Provides assistance in the coordination and control efforts of extremely large and complex global projects and initiatives.
- Demonstrates an overall understanding and knowledge of the supported applications and production environment.
- Holds Post Implementation review meetings to identify lessons learnt with failed change and change with issues
What you bring:
- He/she should have knowledge of Change Management as primary skill with 7-10 Years of experience. Knowledge of other areas of ITSM & technology will be advantageous. Knowledge of ServiceNow.
- The Change Management Analyst Senior is responsible for review and approval of change for applications, services, and infrastructure of medium complexity.
- This role may assist in establishment of simple quantitative measurements and metrics relating to change activity. Additionally, may be involved with establishing change management standards relating to product release and/or infrastructure maintenance.
- Works with little supervision or guidance on non-complex projects to learn through experience.
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities – FIS is your final career step!
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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