ITAM Content Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Participate in various types of content auditing activities having different levels of complexity. This includes addressing various requests and issues reported by various stake holders, including customers.
• Interpreting licensing/contract terms and conditions; using the knowledge gained from past experience; and auditing the content items to ensure a world-class quality content library.
• Understand the overall ServiceNow ITAM product suite—features, workflow—and utilize the knowledge gained from past experience in auditing ITAM content to ensure a world-class quality ITAM content library.
• Manage IT Products’ SKU information and multiple catalogues
• Creating and updating ITAM content-related process documents
• Review contents curated by team, where required, as part of internal content review process
• On a regular basis, auditing a high volume of ITAM content data of different types to ensure the customer and organization goals are met ahead of time.
• Impart the acquired knowledge from the overall experience to the team to improve the efficiency and quality of the content
• Transform the network discovery data into actionable information that can be used for license management and ensure the quality and correctness.
• Creation of various content entities whenever required.
• Collaborate with team members and different stake holders in a fast-moving and aggressive work environment, which helps our customers get world-class quality software and hardware content

To be successful in this role you have:

• The candidates should have 2–6 years of experience.
• Should have experience in IT Asset Management with extensive hands-on experience in internal and external audits or hands-on experience in any implementation of ITAM software, with quality assurance as a major responsibility
• OR/AND hands-on experience in ITAM industry with internal/external auditing of HAM/SAM implementations with content assets
• OR/AND extensive experience Manual software testing/data testing and well versed with quality and release concepts.
• Able to work efficiently and independently on high volume of data regularly and work with the team members and other stake holders with extended targets
• Excellent Interpersonal, written and verbal communication skills
• Should have passion for researching and providing solutions for various challenges
• Should have good problem-solving skills and should be innovative in approach to solutions
• Working knowledge of EAM Tools from industry—e.g. IBM Maximo, Upkeep, Fracttal One, Oracle EAM, SAP EAM, AssetWorks, NexGen, IFS, MVP, Infor, etc.—is a big plus
• Working knowledge and hands-on SAM and HAM tools like ServiceNow, SNOW, FlexNet, SCCM, MAP, ILMT, etc. is a big plus
• Knowledge of various licensing metrics of top software publishers like Microsoft, Adobe, IBM, etc. is preferred
• Knowledge of various engagement types/contract types and services offered by top manufacturers or software solutions is a plus
• Knowledge of VB scripts to gather information using tools like SCCM is a big plus
• Content-related: Any experience working in a similar content-data-based project is a big plus
• They should hold a bachelors, masters, or postgraduate degree in any stream with good academic record

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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