IT Technology Services Manager-Procedure Productization ECS

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you'll do: 

In your role as Manager for Procedure Productization you will lead and further grow a diverse team of engineers owning lifecycle management procedures used in our large-scale Cloud environment. The team is responsible for technical procedures, its standardization and automation around RISE Provisioning with focus on technical migration and integration. Besides new topics in those areas, it is also the responsibility to stabilize and continuously improve robustness of the procedures in close alignment with the Operations teams. With that you are creating a direct impact to improved TCO and customer experience. You will work in a dynamic environment leading a team and interacting with internal ECS-teams, the development organization and our partner network.

You are responsible for: 

• Lead and further develop a team of technical experts 
• Define smart goals for the team and its individuals and manage their performance 
• Identify development areas and align development goals with the team 
• Regularly review and challenge KPIs 
• Coach the team and act as an advisor on both technical and none-technical topics 
• Together with the team, improve quality of service delivery and lower TCO via increased standardization and automation 
• Supporting and driving tool and automation requirements and strategy 
• Supporting or driving projects 
• Streamlining and coordinating new requests for the team
• Overall management representative of ECS Delivery Productization in SAP Labs India

What you bring:

• Ideally 2-5+ years of professional experience as IT manager/lead in an SAP/Cloud environment and overall Experience of 11+ is preferred.

• Experience with SAP Migration Tools SWPM, SUM and SAP HANA system replication on conceptional and hands-on basis
• Project management experience in executing large End-to-End Implementations and/or large Cloud Migrations of SAP Applications, HANA Database Migration, Upgrades, OS/DB Migrations, S/4HANA Conversion Projects etc.

• Strong OS (Linux), Database (SAP HANA & SAP ASE) and system operations (Monitoring, Backup, IDM etc.) know-how as well as multi-cloud platforms

• Preferably work experience within ECS (or similar Cloud LoB) 
• Proven track record as functional team lead and in successfully managing complex projects 
• Expert experience with IT Architecture and major SAP Cloud Management Tools (e.g. SPC, LaMa, etc.) 
• IT process standardization and automation experience are highly recommended 
• Self-starter, with proactive and independent working style including strong result orientation and execution focus 
• Strong team player & interpersonal skills 
• Experience working in global team setup 
• Ability to interact, engage and negotiate with ECS stakeholders including C-level communication 
• Experience with management reporting including metrics and key performance indicators

Meet your team:

The SAP Enterprise Cloud Services (ECS) is supporting SAP’s customers on their digital transformation and journey to the Cloud. With a set of offerings customers can take that journey on their own pace.

ECS Delivery is the operations organization of the SAP Enterprise Cloud Services team and provides real-time cloud platform, infrastructure and managed services focusing on fast time-to-value for our customers at reduced cost and risk. 

#SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 397188  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Management  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.