IT Support Specialist
Location: Chennai, India
Department: IT Support & Operations
Reports To: Global IT Operations Manager
Job Summary - We are looking for a highly motivated IT Support Specialist to join our IT team in Chennai. This role will provide on-site and remote IT support, ensuring seamless IT support across the organization. The ideal candidate will handle IT tickets, onboarding/offboarding, asset management and general troubleshooting, while also assisting with IT processes and alerts from various systems. This is a great opportunity for someone looking to grow in a dynamic, fast-paced IT environment, supporting a global team.
Key Responsibilities
End-User Support & Ticket Management
● Provide on-site IT support for our Chennai office, assisting employees with hardware and software issues.
● Provide remote IT support for our APAC offices, assisting employees with hardware and software issues.
● Manage and resolve IT support tickets, ensuring timely response and resolution.
● Review IT tickets that have received user replies after the assigned IT member’s working hours and respond accordingly.
● Handle VPN issues, especially for users posting in internal IT support channels.
● Respond to Google Meet Kit notifications and assist in troubleshooting video conferencing issues.
● Monitor and act on IT system alerts, escalating as needed.
● Address IT-related requests posted in Slack channels.
Onboarding, Offboarding & Internal IT Processes
● Oversee employee onboarding, ensuring new hires receive necessary IT equipment, accounts and access.
● Assist in employee offboarding, managing all required IT steps except for the physical device collection on-site.
● Process internal transfers, ensuring IT systems are updated accordingly.
● Handle contingent worker extensions, working with HR and IT teams for approvals.
● Process Google Group change requests and Slack channel additions.
● Assist in handling IT process approvals, ensuring compliance with internal procedures.
Asset Management & IT Systems Administration
● Manage IT assets, ensuring accurate records of hardware and software in Chennai.
● Update Uniflow badging systems and communicate changes via Slack.
● Coordinate with vendors for hardware procurement and inventory management.
● Support Google Workspace administration, assisting with group memberships and access control.
Qualifications & Skills
● 2+ years of experience in IT support, helpdesk or desktop support roles.
● Strong knowledge of Windows, macOS and Linux environments.
● Experience with VPNs, Google Workspace, endpoint security, antivirus software, collaboration tools such as Slack and IT asset management systems.
● Experience handling onboarding, offboarding and IT process automation.
● Basic understanding of networking concepts (VPN, firewalls, Wi-Fi troubleshooting).
● Excellent problem-solving and communication skills.
● Ability to prioritize and handle multiple tasks in a fast-paced, global IT environment.
Preferred Qualifications
● Experience with Google Workspace, Slack, Jira, Active Directory, Zoom.