IT Support Specialist

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

SHOULD YOU ACCEPT THIS CHALLENGE…

What You Will Be Doing

The IT Specialist manages all Helpdesk activities to ensure the end-user experience in our R&D Center is consistently optimal. Based out of our India office, the candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.

Responsibilities:

Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users across the globe

Handle support queue, respond to emergency hotline calls and take part in weekend & holiday On-call rotation

Provision and installation or IT equipment such as Monitors,cables and peripherals at desks

Provision new laptops, set up workspaces, and handle on-boarding training for new hires.

Source and manage inventory for all R&D Center office

Support telecommunications and digital signage technologies such as Fuze VoIP phones, Zoom, and RiseVision

Provide desk-side support for our India R&D Center employees

Assist in developing and documenting standards and procedures for end-user support.

Provide base-level systems and network support in conjunction with our Server and Network teams.

Help improve automation in account, system, and application provisioning.

Experience:

Min 8 years’ IT Helpdesk or desktop support experience

AD account creation/maintenance experience

A valid passport and ability to engage in limited travel

Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Box, Slack, Global Protest, Zscaler, Crowdstrike etc.)

Basic knowledge of endpoint security and management

Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)

IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)

Mac OS X and Windows 10 support experience

IT ticketing system experience (preferably ServiceNow)

Mobile device support experience (preferably iOS/Android)

Good with the following processes: New hire on-boarding and Leavers Off-boarding

GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus

Base-level Ubuntu/Linux support experience is a plus

Tech Certifications, ITIL foundation cert is desirable

Proficiency in any scripting language such as Python, IaC, Shell scripting etc will add a huge advantage to the candidature.

Desired additional Skills:

Excellent communication skills, ability to handle users and leaders at all levels - L2

Logical thinking and Decision making - L2

Negotiation Skills - L1

Presentation Skills - L1

Escalation Management - L2

Incident Triage - L1

Major Incident Management - L1

Service Request fulfillment - L1

Knowledge(KB) Articles creation in ServiceNow - L1

We are a primarily in-office environment and therefore, you will be expected to work in the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.​ 

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.