BE PART OF BUILDING THE FUTURE.
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions.
Pure is blazing trails and setting records:
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE…
What You Will Be Doing
The IT Specialist manages all Helpdesk activities to ensure the end-user experience in our R&D Center is consistently optimal. Based out of our India office, the candidate brings years of experience to the table to organize and help promote future scalability throughout the organization.This key role will be the point of contact to address and resolve service incidents and requests raised by the users, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.
Responsibilities:
Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users across the globe
Handle support queue, respond to emergency hotline calls and take part in weekend & holiday On-call rotation
Provision and installation or IT equipment such as Monitors,cables and peripherals at desks
Provision new laptops, set up workspaces, and handle on-boarding training for new hires.
Source and manage inventory for all R&D Center office
Support telecommunications and digital signage technologies such as Fuze VoIP phones, Zoom, and RiseVision
Provide desk-side support for our India R&D Center employees
Assist in developing and documenting standards and procedures for end-user support.
Provide base-level systems and network support in conjunction with our Server and Network teams.
Help improve automation in account, system, and application provisioning.
Experience:
Min 8 years’ IT Helpdesk or desktop support experience
AD account creation/maintenance experience
A valid passport and ability to engage in limited travel
Experience administering and working with common cloud-based enterprise solutions (e.g., Gmail, GDrive, Box, Slack, Global Protest, Zscaler, Crowdstrike etc.)
Basic knowledge of endpoint security and management
Audio Visual Support experience(Zoom, Neatboards, Logitech TapIP, scheduler)
IT Hardware asset management experience(Procurement, Shipment, stock mgmt, material inward/outward movement)
Mac OS X and Windows 10 support experience
IT ticketing system experience (preferably ServiceNow)
Mobile device support experience (preferably iOS/Android)
Good with the following processes: New hire on-boarding and Leavers Off-boarding
GSuite, Okta, JAMF and Airwatch (Workspace One) administration experience is a plus
Base-level Ubuntu/Linux support experience is a plus
Tech Certifications, ITIL foundation cert is desirable
Proficiency in any scripting language such as Python, IaC, Shell scripting etc will add a huge advantage to the candidature.
Desired additional Skills:
Excellent communication skills, ability to handle users and leaders at all levels - L2
Logical thinking and Decision making - L2
Negotiation Skills - L1
Presentation Skills - L1
Escalation Management - L2
Incident Triage - L1
Major Incident Management - L1
Service Request fulfillment - L1
Knowledge(KB) Articles creation in ServiceNow - L1
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.
DEEMED EXPORT LICENSE NOTICE.
Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.