IT Solutions Specialist - Compute and Storage Services

The Compute & Storage specialist (Identity) will report into the Compute & Storage Manager. The specialist will provide operational and project support of compute and storage, specifically around identity management, Active Directory, Role Based Access Control as well as the cloud equivalent technologies (Entra-ID) across our entire infrastructure ensuring both our cloud and on-premise environment is current and up to date. 

Key duties and responsibilities include:

• Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;
• Active Directory administration
• Entra-ID administration
• Azure platform administration specifically around conditional access
• Group policy administration
• Azure policy administration
• Server Operating systems
• Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.
• Management of all relevant documentation including Global and local network diagrams, technical documentation, high-level and low-level solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.
• Provides technical expertise to support the correct application of operational procedures
• Continuous Service Improvement – Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.
• Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.
• Assists with the configuration management and auditing of all infrastructure Services.
• Produce detailed documentation and conduct knowledge transition to other teams as required
• Acts as SME as part of project team for IT project delivery.
• Provides solution and architecture solution designs.

Accountabilities:

• Perform effective Incident, problem and change management functions with regards to assigned services
• Performs day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implemented
• Escalation into suppliers as and when required
• Maintains and manages full lifecycle for compute and storage components both physical and cloud
• Performs auditing of Infrastructure both physical & cloud
• Delivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshes
• Ensure that effective system performance/capacity monitoring for all compute and storage services
• Participate in/host post implementation/major incident reviews

Key Performance Indicators

• Infrastructure availability and mean time between failures
• Response times to issues/mean time to repair
• Service continuity test success
• Policies, procedures and other related documentation are up to date for team’s services
• Continual service improvements
• Provides accurate and punctual regular and periodic reports, as required
• No significant security breaches and audits report have appropriate security measures
• Project deliverables
• SLA achievement for incident, request, problem and change 

Candidate Specification:

Essential:

• In-depth understanding of Active Directory, DFS, GPO, DNS and replication topologies
• In-depth understanding of Entra-ID, conditional access, dynamic groups, PIM and SSO
• In-depth understanding of Windows Server 2019 & 2022
• Firm understanding of Role Based Access Control ideally using Saviynt
• PowerShell Scripting
• Firm understanding of network technologies, IP v4/V6 / Subnetting
• Solid understanding of backup technologies and approaches
• Experience analysing, troubleshooting, and providing solutions for technical issues
• Demonstrable experience of building strong and productive relationships with key business customers
• Able to communicate up and down the management chain, providing the appropriate message to the audience
• Supporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team 

Desirable:

• Educated to degree level in a related technology or engineering field, or relevant industry experience
• Azure Based Certification
• Other relevant professional IT Certifications
• Experience of working in a global organization 

Personal Attributes:

• Passionate about technology and learning.
• Ability to balance demands and priorities and think clearly under pressure.
• Attention to detail and a focus on quality.
• Excellent conflict resolution, communication, and collaboration skills.
• Logical and analytical approach to solving problems. 

We can offer (subject to Company’s policy):

- Agile and safe working environment

- Competitive annual leave and sick leaves

- Group incentive scheme

- Group term life insurance, Workmen’s compensation and Group medical insurance coverage

- Short and Long-term Global employment opportunities

- Global collaboration and knowledge sharing

- Digital Innovation and Transformation

Equality, diversity and inclusion

We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

Agile working

At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.