IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Infrastructure Service Management
Good to have skills : Critical Incident Management
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Ensure client satisfaction by managing delivery for IT production systems and services. - Support the infrastructure service management lifecycle. - Provide operational support to ensure production systems and devices are online and available. - Collaborate with team members to address and resolve critical incidents. - Contribute to the continuous improvement of IT service management processes. - Assist in the identification and mitigation of risks to IT services. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management. - Good To Have Skills: Experience with Critical Incident Management. - Knowledge of ITIL framework and best practices. - Strong communication and interpersonal skills. - Ability to prioritize and manage multiple tasks effectively. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Infrastructure Service Management. - This position is based at our Indore office. - A 15 years full-time education is required.15 years full time education

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