IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : ServiceNow Configuration Management Database (CMDB)
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : Technical degree and equivalent work experience preferred ITIL V4 certification ServiceNow CMDB Discovery Certification is an added advantage
Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support and ensuring that production systems and devices are online and available. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure smooth delivery of IT production systems and services. - Monitor and maintain the availability and performance of production systems and devices. - Identify and resolve incidents and problems related to IT services. - Implement and maintain IT service management processes and procedures. - Conduct regular audits to ensure compliance with IT service management standards. - Assist in the development and implementation of service improvement initiatives. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow Configuration Management Database (CMDB). - Good To Have Skills: Experience with ServiceNow CMDB Discovery Certification. - Strong understanding of IT service management principles and best practices. - Experience in managing IT production systems and services. - Knowledge of ITIL V4 framework and its application in service management. - Familiarity with IT infrastructure components and their interdependencies. - Ability to analyze and troubleshoot incidents and problems in IT services. - Excellent communication and interpersonal skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow Configuration Management Database (CMDB). - This position is based in Noida. - A technical degree and equivalent work experience preferred. ITIL V4 certification is required.Technical degree and equivalent work experience preferred ITIL V4 certification ServiceNow CMDB Discovery Certification is an added advantage

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com

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